Customer Care Associate

Description

We Are Looking For

A Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing!

Hours & Schedule:

• Full-time role, guaranteed 40 hours a week
• Monday - Friday plus a rotating weekend schedule
• 8-hour working shifts with a one-hour unpaid lunch break
• Shifts are typically: 8 AM - 5 PM, 9 AM - 6 PM, 11 AM - 8 PM

Responsibilities

The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions.

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

• Optimism
• Curiosity to Learn
• Drive to Improve
• Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

What will you need to succeed?

• Willingness to go above and beyond
• Exceptional customer service skills
• A cashier's experience in a community pharmacy is preferred
• Attention to detail and the ability to work in a fast-paced environment
• Excellent communication skills
• Understanding of over-the-counter products and pharmacy operations

Perks:

Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.

• Competitive compensation and 401k plan with company match
• Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period
• Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options
• Company-paid life and AD&D insurance
• Direct Primary Care program offering local, personalized care for you and your family
• Wellness program with discounted gym memberships and an employee assistance program
• Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays
• Paid volunteer days to support the community

We're on a mission to improve healthcare. Will you join us?

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.