Implementation/ Engagement Manager

About The Role

The Implementation Manager is responsible for the successful onboarding and implementation of new clients within the organization's technology-enabled third-party administration (TPA) service model. This position will lead the implementation of a large, multi-benefit union funds serving health care industry members. The leader will oversee all aspects of implementation, including requirements gathering, data conversion, system configuration, testing coordination, and cross-functional execution. The Implementation Manager serves as the primary point of contact for the client during implementation and will lead and collaborate with internal project resources, including project manager, business analyst(s), data conversion personnel, and workstream leads across business and technology functions. Dedicated Projects can span 3–9 months in duration based on complexity.

Primary Responsibilities

Client & Stakeholder Leadership

• Serve as the main liaison between the client and internal teams throughout the implementation lifecycle.
• Lead the collection, validation, and documentation of requirements across eligibility, enrollment, contribution accounting, member and employer services, vendor integrations, notifications, reporting, and compliance.
• Provide ongoing communication, status updates, and issue escalation to the client, project sponsor, and steering committee.

Implementation Program Management

• Oversee all implementation workstreams and ensure alignment across internal business and technical teams.
• Lead project resources including project manager, business analyst(s), data conversion analysts, and cross-functional leaders.
• Ensure adherence to implementation timelines, milestones, and deliverables.
• Maintain oversight of project governance, risk mitigation, and change control processes.

Data Conversion Leadership

• Serve as the business lead for the data conversion workstream.
• Oversee data mapping, transformation rules, validation cycles, reconciliation, and quality assurance.
• Coordinate data extraction, cleansing, normalization, and test cycles with client and internal teams.

Technical & Operational Implementation

• Translate client requirements into system specifications and configuration instructions.
• Collaborate with technology teams on development, enhancements, system integrations, and testing activities.
• Lead functional testing, UAT coordination, and defect resolution processes.
• Support readiness activities including training, communication planning, cutover, and go-live execution.

Required Qualifications

• 7+ years of experience in benefits administration, TPA operations, or a related technology or healthcare benefits environment.
• Demonstrated experience leading complex client implementations or enterprise system deployments.
• Strong experience with data conversion, data mapping, and validation processes.
• Experience managing cross-functional project teams.
• Strong analytical, organizational, and problem-solving capabilities.
• Excellent interpersonal, communication, and client-facing skills.

Preferred Qualifications

• Experience with union benefit funds, Taft-Hartley plans, or multi-employer funds.
• Exposure to benefits administration systems, enrollment platforms, or healthcare data environments.
• Technical/programming familiarity (e.g., SQL, Python, .NET, Java) with ability to interpret data structures.
• Experience with EDI transactions (834, 820), XML, JSON, or flat files.
• Knowledge of HIPAA, PHI/PII data security, and benefits regulatory requirements.
• Experience with vendor integrations involving carriers, PBMs, or vision/dental partners.
• Certifications such as PMP, PMI-ACP, CBAP, or CSM.

About

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities.

Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.

Come be a part of the Brightest Ideas in Healthcare™.

Company Mission

Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.

Company Vision

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

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