Support Specialist

Job Description

Job Description

Description

ISG is delighted to welcome a dynamic and enthusiastic Support Specialist to our Raleigh office. As a Support Specialist, you will become an integral part of ISG as an Employee Owner, collaborating closely with your fellow employee owners to achieve excellence.

ISG's Support Specialists are the heart of their home offices. Yours is an anchor to Downtown Raleigh’s growth. ISG, formerly JDavis, has led the way in our Downtown, having a presence formerly JDavis, has led the way in our Downtown, having a presence here before it was “cool”! We are in a very visible location for all visitors to Downtown, and our office really has become a gateway. It is connected to the heart of Downtown, Fayetteville Street, through an internal stair, and plaza space that we share with the residents of 511 Faye and customers of our friends, Haymaker and Sir Walter. You will find many ISGers enjoying a libation with their clients and friends right outside our doors.

Essential Duties

• Create a welcoming and engaging environment for clients, industry partners and employee owners by being present
• Be the face of ISG during business hours, or as required to support our customers, partners and employee-owners
• Act as point of contact for the landlord in providing important information related to the well-being of our employee owners, and use of common meeting spaces
• Endeavor to maintain common spaces & studios in a clean, orderly, professional and welcoming state and encouraging employee owners to be vigilant in participating in this effort
• Support the office environment by greeting visitors and keeping general supplies well-stocked and organized
• Collaborate with a diverse team to ensure administrative tasks are handled confidentially and efficiently
• Play a key role in organizing and facilitating meetings and events, including coordinating food and refreshments, and arranging for, reserving and preparing conference spaces
• Help with overseeing and maintaining fleet vehicles, as needed
• Take charge of printing and binding high quality graphics, reports, proposals, and other deliverables
• Manage parking access for employee owners and visitors to the office
• Contribute to local Accounts Payable and Accounts Receivable tasks, as needed
• Provide excellent customer service by assisting with ISG’s central phone service
• Embrace a variety of other exciting duties as assigned or instructed

Skills, Knowledge and Expertise

• Experience within architecture, engineering, construction, or government permitting is preferred, not required
• Fantastic phone etiquette and customer service skills
• Organized and eager to be a part of and support a team
• Willingness to take direction and follow through with the completion of an assigned task
• Proficient in Microsoft Office, specifically Outlook, Word, and Excel
• Positive attitude with a willingness to be adaptable
• Certification as a Notary is a plus

We’ve listed a compensation range that reflects our expectations for this role, including both direct and indirect components. We understand that your experience and value may fall outside of this range. If you feel you're a strong fit but your compensation needs differ, we’re open to a conversation—let’s talk.

ISG Employee Owner Benefits

• Medical, dental, and vision
• Paid time off, pro-rated amount available on your start date
• Paid holidays and paid volunteer time
• Paid parental leave
• Bi-annual profit sharing
• Employee Ownership Stock Plan (ESOP)
• Traditional + Roth 401K retirement plan
• Life insurance
• HSA and FSA options
• Bereavement leave
• Supplemental voluntary benefits
• Short term and long-term disability
• Parking reimbursement, varies on office location
• Cell phone plan reimbursement
• Mileage reimbursement for ISG-approved travel