Dispatcher HVAC Residential Service
- Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues.
- Coordinate workflow for job proposals, confirmation calls, and other paperwork.
- Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits.
- Develop daily schedules for technicians and dispatch them to service calls.
- Track service calls to ensure customer expectations are met and satisfaction is achieved.
- Communicate any arrival time discrepancies to customers.
- Create service tickets and purchase orders for required parts.
- Perform additional duties as assigned.
- Experience: At least 1 year of customer service and dispatching experience.
- Skills:
- Proficiency with scheduling, spreadsheet, database, and word processing software.
- Excellent verbal and written communication skills.
- Strong multitasking and organizational abilities.
- Accurate data entry skills.
- Education: High School Diploma or GED.
- Personal Traits:
- Customer Focus
- Self-Management
- Planning and Organization
- Empathetic Outlook
- Resiliency
- Teamwork
- Diplomacy & Tact
- Integrity
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