Claims Manager

Job Description

Job Description

Summary | Objective
The Claims Manager is responsible for providing exceptional customer service and issue resolution skills for all internal and external customers by using excellent, in-depth knowledge of company products, and policies. S/he must communicate effectively with team members within the relevant internal departments. The Claims Manager should be well organized, detail oriented and have a strong sense of urgency. The skill set of active thinking in a task is required.

MUST have experience in Home Furnishings, Textiles or other related wholesale home industry.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Highly effective interpersonal and communication skills, with ability to professionally communicate with employees and external partners

· Liaison between several departments including shipping, account representatives as well accounting department, shipping department and quality assurance

· Responsible for initial escalation of customer concerns.

· Effectively gather information and communicate, recommended, and execute claim mitigation strategies with cross functional and internal leadership teams.

· Demonstrate ability to analyze and drive resolutions.

· Provides timely and accurate information to incoming customer requests.

· Provides timely feedback to the company regarding customer concerns.

· Partners with the sales team to meet and exceed customer service expectations.

· Partners with the engineering team and COM Department for custom products and customers own material for sales Orders.

· Ability to maintain confidential and trust-based relationships within the organization while elevating issues and concerns appropriately.

Competencies

· Technical Mastery of - ERM/ERP/Microsoft Office/Business Machines

· Customer/Client Focus

· Problem Solving/Analysis

· Time Management

· Communication Proficiency

· Teamwork Orientation

· Strong analytical and critical thinking skills to collect/ interpret data to solve problems

· High level of dependability

· Ability to multi-task

· Excellent interpersonal skills. Effective liaison between customers and internal departments

· Record & Data Management, File maintenance

· Effectively works as a team player and/or independently.

Reports To

Customer Accounts Manager

Supervisory Responsibility

This position has no current supervisory responsibilities.

Work Environment

This job operates in a professional fast-paced and demanding office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of required work are as follows, Monday – Friday 8:30 a.m. – 5:00 p.m. Hours may vary as needed. Extended and weekend hours mandatory during spring and fall Furniture Markets.

Travel

Possible, but infrequent if any.

EEO Statement

Verellen provides equal employment opportunities to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Description

ALL BY HAND
We strive to do things the right way and take great pride in our work. We tip our hats to the generations of artisans before us. Blending innovative applications with time honored manufacturing to craft sophisticated and timeless objects of desire for the home.

SENSE OF PERSPECTIVE
We strive to remain humble and honest. We approach our dealings with a sense of perspective, taking the time to understand where someone may be in hopes of fostering healthy and productive relationships.

ATTITUDE OF GRATITUDE
We strive to do right and like to work hard. With an attitude of gratitude, we apply a sense of urgency and persevere when things get tough.

STAY CURIOUS
We strive to always remain curious. Our inspiration comes from the beautiful world and people around us. From this canvas erupts our true passion; to always evolve and transform the things we touch and challenge those things that have made us too comfortable.

SOCIALLY RESPONSIBLE
We strive to craft a product that is healthy for you, your family, and the world around you. We reconcile with Mother Nature where and when we can through sustainable design paired with honest, natural materials that will be loved for generations.

Company Description

ALL BY HAND\r\nWe strive to do things the right way and take great pride in our work. We tip our hats to the generations of artisans before us. Blending innovative applications with time honored manufacturing to craft sophisticated and timeless objects of desire for the home.\r\n\r\n \r\n\r\nSENSE OF PERSPECTIVE\r\nWe strive to remain humble and honest. We approach our dealings with a sense of perspective, taking the time to understand where someone may be in hopes of fostering healthy and productive relationships.\r\n\r\n \r\n\r\nATTITUDE OF GRATITUDE\r\nWe strive to do right and like to work hard. With an attitude of gratitude, we apply a sense of urgency and persevere when things get tough.\r\n\r\n \r\n\r\nSTAY CURIOUS\r\nWe strive to always remain curious. Our inspiration comes from the beautiful world and people around us. From this canvas erupts our true passion; to always evolve and transform the things we touch and challenge those things that have made us too comfortable.\r\n\r\n \r\n\r\nSOCIALLY RESPONSIBLE\r\nWe strive to craft a product that is healthy for you, your family, and the world around you. We reconcile with Mother Nature where and when we can through sustainable design paired with honest, natural materials that will be loved for generations.