Program Manager (Operational Processes)

Job Title: Program Manager (Operational Processes)

Location: Greensboro NC

Job Description:

• The Program Manager will be responsible for ensuring operational governance structured communication and seamless coordination between onsite and offshore teams delivering aerospace engineering services to Aircraft OEM customers.
• The role demands strong governance discipline stakeholder alignment and proactive program control to ensure successful delivery outcomes.
• Establish and drive program governance frameworks including review cadence dashboards and key performance indicators.
• Coordinate between customer stakeholders onsite leads and offshore delivery teams to maintain alignment on priorities and delivery status.
• Track and report program performance through structured governance mechanisms covering schedule quality cost and risks.
• Facilitate program review meetings capture actions and ensure timely closure of issues and dependencies.
• Implement standardized governance templates and reporting mechanisms in line with customer expectations.
• Ensure transparent and timely communication with Aircraft OEM stakeholders on program status escalations and achievements.
• Monitor resource utilization work allocation and delivery progress across distributed teams.
• Support program financial management by tracking effort forecast and burn rate in coordination with delivery and finance teams.
• Identify delivery risks maintain a risk register and drive mitigation plans through structured governance reviews.
• Drive process compliance and adherence to customer and organizational quality frameworks.
• Promote a culture of operational excellence and continuous improvement within the program team.
• Provide leadership visibility through structured dashboards executive summaries and periodic governance reports.

Required Skills & Qualifications:

• Bachelors or Masters degree in Aerospace / Mechanical Engineering or related field.
• 8 12 years of experience in Aerospace Engineering Services preferably supporting Aircraft OEM programs.
• Proven experience in program governance project tracking and stakeholder coordination.
• Strong understanding of Aircraft OEM operational processes engineering delivery models and reporting structures.
• Excellent communication presentation and stakeholder management skills with a customer-oriented mindset.
• Proficiency in governance and project management tools such as MS Project JIRA Excel Dashboards Power BI etc.
• Ability to handle multiple workstreams and maintain structured program control.

Preferred:

• PMP / PRINCE2 certification or equivalent.
• Experience with OEMs such as Airbus Boeing Embraer or Tier-1 suppliers.
• Working knowledge of PLM systems (CATIA V5 3DEXPERIENCE Enovia Teamcenter) and engineering data management processes.