Sr. Office Assistant

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General Statement of Duties

The Forsyth County's department of Public Health seeks a detail-oriented professional with strong knowledge of HIPAA regulations, proficiency in electronic systems and digital tools commonly used in healthcare settings. The Sr. Office Assistant is responsible for performing complex administrative and clerical tasks related to maintaining, securing, and distributing patient health information, emphasizing lab results and HIPAA compliance. This position is vital to maintaining patients' data accuracy, efficiency, and integrity across clinical areas and patient access points. The ideal candidate will demonstrate sound judgement, maintain high professionalism, and handle sensitive data with discretion in a dynamic, patient-centered environment. This position plays a crucial role in supporting high-quality care delivery across all Public Health service areas. As the primary point of contact for medical records within the department, the position works closely with clinical teams, laboratory staff, and external agencies to ensure that patient records are complete, accurate, and accessible only to authorized personnel. The schedule for this position is 8:00am-5:00pm (Monday-Friday) Spanish/English speaking is preferred, not required.

Distinguishing Features

The ideal candidate will possess the following knowledge, skills, and abilities:

General Knowledge of office or work procedures, methods, and practices.

General knowledge of HIPAA compliance, EMR, and Microsoft Teams

Excellent interpersonal skills to interact effectively with team members, clinicians, patients, vendors, and community partners.

Ability to use a variety of office equipment as required by the position.

Ability to type with accuracy at the speed required by the position.

Ability to use courtesy and tact in performing public contact duties.

Ability to prioritize quickly and appropriately with great attention to detail

Ability to communicate effectively in person and by telephone.

Ability to maintain effective working relationships with other employees.

Ability to understand patient confidentiality to protect the patient and the organization.

Minimum Education and Experience

Graduation from high school or GED and two years of office/clerical work. A higher education level may be considered as a substitution for all or part of the experience requirement. Driver's License required Spanish/English speaking skills preferred

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to the following: Covering the receptionist area in Personal Health Services and Preventive Health Service. Responsible for accepting deliveries to the Department of Public Health. Responsible for maintaining the copy rooms, replenish supplies and calling for service as needed. Responsible for monitoring nursing faxes and assigning to program. Other duties as required.