Technical Services Sr Analyst (Lumberton, NC, US, 28358)

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

Technical Services provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients' service logs.

Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Individuals in these roles have a functional knowledge focus and are primarily responsible for achieving results through their own work and through teams that they may be part of.
• Requires the application of theoretical knowledge typically gained through formal education (i.e.a postsecondary degree) and on the job training.

• Progression within the levels reflects increased functional expertise, scope and complexity of work, and ability to influence others.
• May mentor, coach and/or train less experienced co-workers.
• Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Growing knowledge of industry practices.
• Develops solutions to a variety of complex problems; analysis requires evaluation of identifiable factors.
• Uses best practices and knowledge of internal/externalbusiness issues to improve products andservices.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Exerts some influence on the overall objectives and long-range goals of the organization.
• Errors in judgment or failure to achieve objectives would normally have a serious effect upon the administration of the organization.
• Works under general direction.
• Participates in determining objectives of assignment; plans, schedules and arranges own activities in accomplishing objectives.
• Work is reviewed upon completion for adequacy in meeting objectives.
• Represents organization as a prime contact on programs or projects.
• Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.

POSITION REQUIREMENTS:

• BA or equivalent+ 6 years related experience, or MA+ 4 years related experience.
• Position requires weekly travel

The candidate must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation. Graphic Packaging retains the right to change or assign other duties to this position.

KEY COMPETENCIES

• Business acumen
• Curiosity
• Interpersonal skills
• Influence skills
• Self-starter
• Negotiation skills
• Organization skills
• Results oriented

#LI-Remote

Pay Range: $75,000.00 - $100,000.00

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email [email protected] . 

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