Hotel Front Office Manager

Job Summary: Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.Job Duties:

• Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
• Employers front desk staff to successfully handle guest needs, special requests and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Strives to be innovative in new programs designed to eliminate waste and increase productivity.
• Performs administrative and financial duties such as daily reports, cred card reversals, bank deposits, accounts receivables, room lists, and office supply inventory.
• Manages departmental expenses within budgeted guidelines.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of one year experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.
• Superior customer service and public relations skills
• Ability to communicate clearly and effectively with guests, co-workers, and managers
• Knowledge of Microsoft Office, Internet, and property management systems.
• Ability to work a flexible schedule, including weekends and holidays.

Applicant must pass background check and drug test.

Job Types: Full-time, Part-time

Pay: $14.50 - $15.00 per hour

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Nights as needed
• Night shift
• On call
• Overtime

Work Location: In person