DDC Service Coordinator

Open Position: DDC Service Coordinator

About the company:

CMS Controls is the leading building automation and controls company located in Raleigh, North Carolina. At CMS, we have provided hundreds of installations across the southeast with proven, cost-effective energy-saving designs.


As a Service Coordinator for CMS Controls, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable. This is an in-office position.

• Daily coordination of Service Technicians to perform scheduled maintenance, repairs, and warranty work to ensure customer commitments are met
• Daily, weekly, and monthly scheduling of all Technicians
• Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
• Working with accounting department to coordinate customer billing
• Quoting repair work to customers and follow-up procedures
• Work with the A/R Department on current Customer status
• Other tasks, such as evaluating and ordering office supplies, mail, and reception
• All other duties as assigned

Hours: M-F 7.30am-4.30pm, hourly; full time

Job Requirements

• Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
• Excellent verbal/written communication skills
• Excellent customer service and phone skills
• Able to understand technical terminology and mechanical processes
• Key2Act (Wennsoft) and MobileTech software experience a plus
• Strong organizational skills
• Ability to multi-task, detail-oriented and have an outgoing/positive attitude

CMS Controls is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.

Benefits include:

• Medical, Dental and Vision
• Life & AD&D insurance
• Short and Long term disability
• 401(k) / profit sharing
• Paid Time Off