REVELxp - Digital Operations Director, Winston-Salem

Job Description

Job Description

Description:

ABOUT REVELXP

REVELXP is a premier sports hospitality company . We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!

We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

OVERVIEW

We are looking for a detail-oriented Digital Operations Manager to manage and optimize our ecommerce and digital platforms for assigned sports properties. This role is crucial for ensuring seamless operations, enhancing the customer experience, and leveraging data and systems to drive sales performance.

TOP PRIORITIES

• Ecommerce Management : Own and oversee ecommerce stores for assigned sports properties, including data management, setup, merchandising, customer experience, and reporting & analytics.
• Team Support and Collaboration : Support business divisions and property-specific teams in maximizing sales and management features of digital platforms.
• Data Integrity and Technical Support : Maintain data integrity and ensure seamless system connections.
• Technical Systems & Integration Management : Own connectivity between CMS, e-commerce, and marketing tools (e.g., email marketing).

RESPONSIBILITIES

• Web & Ecommerce Store Setup and Management
  • Own the setup of ecommerce stores, events, items, and products.
  • Create, manage, and maintain dynamic online maps for events.
  • Assist with website maintenance and content updates for assigned properties.
• Product & Service Merchandising
  • Own merchandising on the website and ecommerce platform, including high-quality photos and product descriptions.
  • Collaborate with property-specific teams and leaders to source necessary information and provide ongoing administrative management and monitoring of inventory levels.
• System Connectivity & Troubleshooting
  • Ensure seamless connectivity and syncing with ERP and other necessary systems, working closely with customer data, technology, and finance teams.
  • Maintain integrations between digital platforms and marketing tools (e.g., CMS, e-commerce, email marketing).
  • Conduct weekly reviews of data and error logs to resolve issues (e.g., order sync issues), including regular meetings with cross-functional teams to identify and correct problems promptly.
  • Collaborate with cross-functional teams to optimize data flow and ensure consistency across platforms through API integrations, webhooks, and custom scripts.
  • Troubleshoot technical issues across the digital tech stack and engage external expertise, as needed.
• Functionality and Compliance
  • Configure platform functionality and appropriate user permissions, enforcing guidelines and monitoring adherence.
  • Manage complex selling features such as secret shops and bulk reservations on behalf of teams to deploy for sales efforts.
• Sales & Training Support
  • Collaborate closely with local teams and regional leadership to define sales objectives and leverage platform features to enhance sales and efficiency.
  • Review orders to identify upsell opportunities.
  • Serve as the expert on the ecommerce system, providing platform and sales training to team members.
• Customer & Client Support
  • Provide technical customer service to customers, handling inbound calls and responding to inquiries.
  • Assist with the creation and distribution of digital client communications.
• General Technology & Systems Support
  • Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, Information Systems, or a related field.
• Proven experience in ecommerce management, digital operations, or a similar role.
• Highly detail-oriented with excellent organizational and project management skills.
• Understanding of modern marketing tech stacks, including CRM, email marketing, analytics, and personalization tools, and how they interconnect.
• Experience troubleshooting full-stack technical issues and collaborating with developers, marketers, and vendors to resolve them.

PREFERRED SKILLS

• Basic understanding of ERP systems and their integration with ecommerce platforms.
• Experience working with Sanity.io or other headless CMS platforms, including content modeling, API consumption, and customization.
• Working knowledge of JavaScript (especially modern frameworks like Next.js), HTML , CSS , and React .
• Familiarity with deploying and managing applications via Vercel , including environment variables, edge functions, and performance optimization.
• Demonstrated ability to build and maintain API integrations , webhooks, and custom scripts that connect marketing tools, e-commerce, and CMS platforms.
• Strong communication skills and ability to work collaboratively in a team environment.