Sr. UX Researcher

Position: Sr. UX Researcher

Duration: Through 12/31/2026 (with potential extension)

Schedule: Hybrid, 3 days/week in one of the XD hub offices (CLT, NJ, NY, BOS, SF, SEA)

Interview Process: 2 steps

Project Areas: Consumer small banking experiences, virtual assistant/chatbots, and other customer-facing digital products.

Top Skills Required

• 5+ years of experience in enterprise environments; financial services preferred
• Strong competency in both generative and evaluative research methods, including usability studies, concept testing, iterative testing, and synthesizing findings into clear recommendations
• Excellent presentation skills with polished, professional communication
• Figma and mobile (iOS/Android) experience strongly preferred

Role Overview

In this role, you’ll design, conduct, and deliver research that shapes digital experiences across web, mobile, and native applications. You will gather and interpret qualitative and quantitative data to reveal user needs, behaviors, and motivations—enabling product and design teams to make informed decisions.

Key Responsibilities

• Partner with cross-functional product and design teams to define research plans grounded in business and design goals
• Conduct a wide range of qualitative and quantitative studies, including usability testing, heuristic evaluations, interviews, contextual inquiries, surveys, benchmarking, diary studies, and longitudinal research
• Produce strong research deliverables, such as briefs, screeners, test plans, analyses, heuristic reviews, and reports
• Communicate findings clearly and consistently using visual artifacts that make insights accessible across the organization

Required Qualifications

• 5+ years of experience in design strategy and user research
• Experience researching across desktop, mobile web, and native iOS/Android applications
• Proficiency with tools such as UserZoom/UserTesting, dscout, Qualtrics, and other research platforms
• Proficiency with MS Office and Figma
• Familiarity with Agile and Waterfall methodologies
• Strong understanding of UI/UX best practices and ability to make research-backed design recommendations
• Experience with ethnographic, lab-based, and remote qualitative/quantitative research
• Expertise across research methods, tools, and frameworks (qualitative and quantitative)
• Experience researching for diverse ecosystems across digital and physical touchpoints
• Strong foundation in Design Thinking, persona creation, journey mapping, and human-centered design
• Ability to balance user needs with business and technical constraints when designing research plans
• Demonstrated leadership and ability to inspire teams through challenges
• Strong analytical skills and ability to translate findings into actionable design insights
• Excellent communication and collaboration skills; able to lead cross-functional research efforts
• Confident in evaluating and challenging existing customer experiences
• Strong problem-solving, time management, and organizational abilities

What You Bring Beyond Skills

• Proactive problem-solver who takes initiative
• Strong work ethic and consistent follow-through
• Ability to build trusted relationships across co-located and distributed teams
• Curiosity and eagerness to learn new design and technology tools
• Excellent listening, communication, and presentation skills
• Positive and adaptable mindset in changing environments

Preferred Qualifications

• Experience collaborating in Figma and other design tools for prototype testing
• Experience with analytics tools such as App Store reviews, Medallia, Contentsquare/Clicktale, Adobe Analytics, Quantum Metric, etc.
• Familiarity with Jira, Confluence, and design systems

Job Type & Location

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $55.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Charlotte,NC.

This position is anticipated to close on Mar 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.