IT ASSET MANAGEMENT - MORRISVILLE, NC

The Hardware Asset Management Analyst will be responsible for managing the full lifecycle of hardware assets, ensuring accurate asset tracking, inventory control, procurement coordination, and compliance with internal processes and SLAs.

This role supports enterprise-level environments, working closely with vendors, internal teams, and management to ensure asset accuracy, availability, and operational efficiency.

Key Responsibilities

• Maintain accurate and up-to-date hardware asset records within ServiceNow

• Manage hardware purchase orders throughout their full lifecycle, from creation to closure
  

• Oversee end-to-end stock and inventory management, including asset recording, tracking, and reconciliation
  

• Create and manage purchase orders, onboard new assets into the asset repository, and coordinate asset deployment activities
  

• Handle internal and external queries related to hardware asset information
  

• Verify supplier invoices against approved purchase orders and escalate discrepancies when required
  

• Coordinate with vendors regarding hardware repair, replacement, and return processes
  

• Ensure all assets, including unassigned assets and components, are correctly accounted for and reflected in ServiceNow
  

• Monitor, manage, and maintain internal stock levels across multiple regions, ensuring availability and accurate stock records
  

• Perform ad hoc project-related activities as assigned by line management
  

• Support the Hardware Asset Team Manager in all aspects of service delivery and operational execution
  

• Manage individual incidents and service requests in line with defined SLAs, aiming for 100% adherence to Request and Incident best practice guidelines

• Drive a strong customer-focused approach, aiming for 100% customer satisfaction and contributing to a high-performance team culture
  

Requirements

• Proven experience in Hardware Asset Management , Inventory Management, or IT Asset Management (ITAM)

• Hands-on experience with ServiceNow (Asset Management / ITAM modules preferred)

• Strong understanding of asset lifecycle management, procurement, and stock control processes

• Experience working with vendors, purchase orders, and invoice validation

• Familiarity with incident and request management processes and SLAs

• Strong organizational skills with high attention to detail

• Ability to work in a fast-paced, enterprise IT environment

• Excellent communication and stakeholder management skills

• Ability to work independently and as part of a global team