Service Advisor

Job Description

Job Description

Salary: $60,000-$110,000

Join the Hunter Automotive Group Team as Our Next Service Advisor!

Are you passionate about cars and exceptional customer service? Hunter Automotive Group is looking for a Service Advisor to act as the vital link between our customers and our service department. In this role, youll ensure every guest receives expert guidance while helping our shop run at peak efficiency.

Automotive experience is a plus, but we are happy to train the right candidate who brings a proactive attitude, strong communication skills, and a desire to help people.

As our Service Advisor, youll play a critical role in the customer journeyturning technical needs into clear solutions and building lasting relationships within our community.

Key Responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and provide expert advice on vehicle maintenance and repair needs.
• Service Coordination: Schedule and manage appointments to ensure efficient workflow and minimal wait times for our guests.
• Diagnosis & Recommendations: Collaborate with our skilled technicians to accurately communicate vehicle issues and recommended repairs.
• Clear Communication: Keep customers informed on the status of their vehicle, including updates on timelines and service plan changes.
• Follow-Up: Ensure total customer satisfaction by following up after service to address any questions and maintain long-term loyalty.

What Were Looking For

• Experience: 13 years in a customer service, retail, or automotive role (Previous Advisor experience is a plus!).
• Skills: Excellent verbal and written communication with the ability to explain technical concepts clearly.
• Organization: Ability to multitask and manage multiple repair orders simultaneously in a fast-paced environment.
• Knowledge: Familiarity with automotive repair processes or a basic understanding of vehicle mechanics.
• Attitude: A proactive, team-oriented approach with a commitment to honesty and continuous improvement.

What We Offer

• Competitive Pay based on experience.
• Dental and Vision insurance.
• Wellness Program and Employee Appreciation events.
• Paid Time Off and paid holidays.
• 401(k) with company match.
• Employee Discounts on vehicles, service, parts, and accessories.
• Closed Sundays!
• Professional Growth and advancement opportunities within our 85-year-old family business.

Driven by Core Values. Powered by People.

At Hunter Automotive Group, our mission is to improve the quality of life for our employees, customers, and community. Weve proudly served Western North Carolina for over 85 yearsour people are what make us exceptional.

We are looking for someone who embodies our core values:

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude