IT Helpdesk Technicians
- Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Contribute to improving customer support by actively responding to queries and handling complaints
- Own and execute IT asset movement
- Ability to install and troubleshoot All in One and Laser Printers
- Proven work experience as a Helpdesk/Desktop Technician.
- Solid technical background with an ability to give instructions to a non-technical audience.
- Customer service oriented with a problem solving attitude.
- Teamwork skills.
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