Director, Information Technology
- Medical Benefits — $0 Deductible & $0 Copay
- 401(k) with up to 9% Company Contribution
- Competitive compensation
- Leadership impact across the organization
- A culture that values innovation, collaboration, and continuous improvement
- Lead and execute multiple high‑impact projects simultaneously
- Develop and manage KPIs that drive accountability and results
- Oversee budgeting, P&L responsibility, and capital planning
- Support pre‑sales managed IT activities, quoting, and delivery of solutions
- Serve as advisor between sales, customer success, and implementation teams
- Develop and refine IT processes and best practices for efficiency and scalability
- Drive product strategy, vision, and lifecycle for Managed Services (ZTS), including client onsite discovery and implementation
- Evaluate and enhance IT products and services to elevate customer experience
- Lead, coach, and develop high‑performing teams
- Partner with Service Desk Manager and Advanced Support Teams for internal/external IT support excellence
- Guide costing, documentation, and lifecycle of managed services and special projects
- Build strong relationships across customers, suppliers, and internal teams
- Promote innovation, continuous improvement, and high standards
- Implement new technologies that align with evolving business needs
- Boost cross‑department communication and team efficiency
- Manage department commitments to ensure successful outcomes during critical situations
- Assess project feasibility, costs, and financial requirements
- Drive continuous improvement across network and service management operations
- Strategic, long‑range thinker with strong problem‑solving ability
- Proven leadership and team‑building skills; adept at change management
- Strong communication and interpersonal skills in all formats
- Technical aptitude with a passion for continuous learning and innovation
- Expertise in networking, infrastructure, cybersecurity, disaster recovery, and SLA tracking
- Experience with VoIP rollouts, routing protocols, and network topologies (MEF preferred)
- Bachelor’s degree in business, computer science, or engineering (Master’s preferred)
- 5+ years of leadership/team‑building experience
- Background in Infrastructure, Network, Security, and DR design and architecture
- Proven experience with cost modeling and analysis
- Experience in Managed IT Services is a strong plus
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