Internal Account Director

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

Description - External

An R&R Internal Account Director is responsible for developing and implementing recruitment and retention (R&R) strategies to meet customer goals within assigned therapeutic area. They work closely with the sales and project teams in addition to customers to understand their distinct needs, develop tailored solutions, and identify opportunities for growth. The R&R Internal Account Director effectively articulates project-specific solutions value proposition, builds and maintains strong relationships with internal partners, customers and vendors, and liaises with customer delivery leads to ensure client satisfaction. They analyze market trends, competition, and client feedback to make data-driven and customer aligned recommendations and support improvements to products or services. This role requires therapeutic expertise, excellent communication, negotiation, collaboration and problem-solving skills, as well as a strong understanding of the company's recruitment and retention products or services.

• Support pre-award solutions planning with R&R Solution Strategists, Proposals and BD teams, supporting standard RFP and ‘additional bid’ submissions
• Take responsibility for representing R&R services at Bid Defense Meetings and customer engagements, engaging other SMEs as required in support of solutions awards

• Understand the impact and implementation of solutions relating to recruitment and retention

• Embrace a ‘growth mindset’ to increase studies benefiting from site and patient solutions at start of study

• Effectively manage Recruitment & Retention strategy from planning to close-out, including finalization of Patient Recruitment Plans (PRPs) from BDM to Quick Start Camp (QSC)
• Partner closely with R&R Operations Leads and Specialists to ensure timely quality delivery of solutions

• Participate in enrollment review sessions and support cross-team goals with proactive risk mitigation strategies

• Partner with PLs, DPDs and others to effectively manage sponsor escalations as primary point of contact

• Ensure reporting and tracking of R&R solutions in specified Syneos Health systems (e.g. PDC R&R Health Assessment)

• Utilize critical thinking and strategic messaging to articulate solutions value proposition

• Proactively work with data scientist, R&R Solution Delivery Specialists, R&R Solution Strategists, R&R Operations team and others to track and identify trends, learnings, and predict outcomes

• Prioritize solutioning with focus on timely enrollment strategies and study-specific therapeutic category, geographies and distinct protocol with lens on reducing site and patient burden

• Ensure regular communication and cross-solving with internal partners, customers, R&R operations, and other Directors

• Continually learn about cross-team solutions, planned innovations and help ideate based on learned experiences and market needs

• Actively listen for project support opportunities and prospective customer opportunities for standalone business
• Be responsible for collating feedback on 3rd party vendors and engaging assigned vendors in governance meetings

• Participate in partner meetings and trainings to meet internal partner and customer needs

• 8+ years related experience

• Considered knowledgeable in practice area
• At least 1-2 years of management experience.
• Expert understanding of global patient recruitment and retention strategies, including direct-to-patient outreach, decentralized trials and the healthcare landscape understanding the cultural and regulatory limitations
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
• Excellent presentation skills, interpersonal skills, as well as a team oriented approach
• Excellent verbal, written, communication and time management skills
• Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work
• Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
• Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.