Call Center Specialist

Job Description

Job Description

One Hour Heating and Air Conditioning is searching for upbeat, positive, and engaging people who enjoy working in a call center atmosphere and are good at helping customers find solutions to their needs.

HERE ARE THE FACTS:

** COMMISSION, BONUSES AND OTHER INCENTIVES WILL BOOST YOUR HOURLY PAY!

FULL TIME SCHEDULE W/ROTATING WEEKENDS

HYBRID REMOTE WORK SCHEDULE FOR NIGHT AND WEEKEND SHIFTS ONCE SUCCESSFUL TRAINING PERIOD HAS BEEN MET

YEAR ROUND, STEADY WORK

FAMILY-OWNED COMPANY, YOURRE NOT JUST A NUMBER HERE!

ABSOLUTE ROOM FOR GROWTH (WE HIRE FROM WITHIN!)

You are the very first point of contact with our customers and provide an experience that will leave a lasting impression. Individuals with exceptional communication, reasoning, and listening qualities are only those that we will consider.

You will find that the culture at One Hour is that of a close-knit team. Our team members, from Service to Operations to Administration, all work together toward one main goal: to offer top-quality service to our customers.

All One Hour Staff Members enjoy benefits that include:

• Training and continuous growth support
• Medical / Dental / Vision / Critical Illness and Accident plans
• Short and long term disability
• 401k with Company Match
• Paid vacation and holiday time
• Referral bonus program
• Discount on all services

You dont have to have direct experience in a call center environment, but you should be comfortable talking with current and potential customers via phone. Enthusiasm, confidence, and a willingness to serve is what you should posses and are inherent qualities that will make you successful. You will make a competitive base salary plus enjoy uncapped incentive pay and bonuses. In-house training is provided and support and guidance is never ending.

Call Center Specialists are also responsible for:

Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing

Scheduling appointments with customers

Contacting previous customers for renewal and prospective customers for new services

Maintaining and ensuring accuracy of call details

Those qualified should:

Have flexibility to work 5 days a week that includes weekend rotations. Our call center operates from 6am - 11pm, seven days a week.

Possess the discipline to work remotely (hybrid in office and remote work schedule) once successfully approved

Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently

Have a minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus

Be proficient working with various computer programs, multiple screens at once and have the aptitude to master our in-house CSR program, as well as having good typing skills is a must.

Have a geographical knowledge of our service area and/or map reading skills

All Call Center Specialists are expected to to pass a pre-employment drug screen, as well as undergo a thorough background check.

Find out why we are one of the most sought after HVAC Service Firms in the area. You will be glad that you did!

Job Type: Full-time

Salary: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance