ERP Training and Documentation Lead
Kforce has a client in need of an ERP Training and Documentation Lead. Responsibilities:
- Manage and enhance Oracle ERP training and documentation strategy to align with business goals
- Implement Oracle Guided Learning (OGL) within the training plan
- Oversee onboarding, feature training, support docs, job aids, and quick guides
- Partner with Change Management to analyze impacts and drive adoption
- Lead and mentor ERP training and documentation team across departments
- Develop blended learning approaches (instructor-led, eLearning, virtual)
- Ensure training deliverables are accurate and aligned with business needs
- Monitor adoption and feedback to improve content and delivery
- Establish KPIs and track results to report to leadership
- Maintain relationships with external vendors for specialized training
- Bachelor's degree in IT, Business Administration, Education, or equivalent experience
- 5+ years in Oracle Fusion Cloud ERP training/documentation; 3+ years in a lead role
- Proven ability to design, develop, and deliver ERP training programs using adult learning principles
- Strong knowledge of ERP modules and business processes (finance, supply chain, engineering), preferably Oracle Cloud
- Skilled in technical writing and creating end-user documentation
- Experience leading teams for large-scale training/documentation initiatives
- Familiarity with LMS, eLearning tools (e.g., Articulate), and virtual platforms (Zoom, MS Teams, WebEx)
- Advanced knowledge of Oracle Fusion Cloud ERP and Oracle Guided Learning (OGL) or UPK preferred
- Hands-on experience training Oracle Fusion modules: P2P, AP, AR, R2R, GL
- Strong leadership, communication, and organizational skills; Ability to manage multiple projects
- Collaborative mindset with senior management and cross-functional teams; customer-focused approach
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