Field Service Technician

Job Description

Job Description

Pella Windows and Doors of North Carolina is looking a Field Service Technician to join our team in the Raleigh area .

This position is responsible for servicing our Pella products in area homes while providing exceptional customer experience. A Successful Field Service Technician candidate has the desire to learn and has a positive outlook to turn challenges into opportunities. Construction experience is a plus.

Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

• Culture- We are a team oriented company. We believe in our employees and strive in improving the lives of those we serve.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company we invest in our employees.
• Work- Life Balance- We take pride in our employees having a well work-life balance
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

** We are currently offering a $2,500 sign on bonus for well qualified candidates. **

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
• Also responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
• Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
• Responsible for preparation and clean up of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
• Additional duties as specified by management.
• Ensuring quality customer service.
• Responsible for driving a company vehicle.

QUALIFICATIONS:

• Knowledge of residential construction
• Prior Windows and Doors experience
• Ability to use hand tools
• Must be able to work from ladders and scaffolding
• Candidates must be neat in appearance, a good listener, and good communication skill for direct customer contact.
• A valid driver’s license and clean driving record is required

EDUCATION/ EXPERIENCE:

• 1-2 years of related education/ experience, particularly in the area of building materials or construction
• High School graduate required
• Computer experience preferred

BENEFITS:

• Competitive Compensation
• 401K/ 401K matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, and Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/ PTO
• Life Insurance
• Tuition Reimbursement
• Company vehicle provided.
• Tools provided.

Schedule:

• Monday to Friday
• No nights
• No weekends
• 8- 9 hour days

EEO Statement

Pella Windows and Doors of North Carolina and Southwest Virginia is an equal opportunity employer committed to a diverse workforce. Pella is committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.