High-Volume General Manager - Fayetteville

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Fayetteville, located at 318 Glensford Dr, Fayetteville, NC 28314, is seeking a results‑driven, high‑energy leader for a high‑volume General Manager role. Our ideal candidate has 3–5 years of leadership experience, a proven track record of driving performance and sales results, exceptional communication skills, and a passion for building a positive team culture. This is a long‑term opportunity with tremendous potential for professional growth. Prior spa industry or membership‑driven sales experience is a plus.

At Hand & Stone, we are committed to providing our members and guests with a world‑class experience, and our General Managers play a key role in making this happen. GMs set the tone for the spa, coach and develop the team, drive sales performance, and grow the business.

Compensation

This role offers a combination of base salary and performance‑based bonus, reflecting both your leadership impact and business results.

As a General Manager, you will

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Recruit, hire, and develop talented spa professionals
• Train, monitor, and coach performance
• Membership education and sales – including sales goals and incentives
• Passionately promote products and services
• Communicate with Service Provider team and maximize appointment book
• Find opportunities for grassroots marketing and local community connections
• Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.

Role Requirements

• Proven passion for communicating with people
• Capability to work flexible hours including nights, weekends and holidays
• Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business‑related activities
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude
• Comfortable in a fast‑paced, high‑volume environment.
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills, including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

About FGG Spa, LLC

FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family‑owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family‑owned operation. We are in the people business, and our people come first!

We can’t wait to meet you!