Fully Remote Call Center Customer Service Agent

We are looking for passionate, driven professionals to join our high-engagement, fast-paced contact center. As a Remote Customer Service Representative for Whirlpool Consumer Services, you will be the vital link connecting our trade partners, consumers, and internal teams. In this role, you will handle inbound calls, chats, and emails to troubleshoot issues, schedule services, and deliver seamless, top-tier support that ensures every customer walks away satisfied. Responsibilities Must be willing to work a 40 hour schedule. Our ideal candidate will be available M-F between the hours of 8am - 6pm EST. Our ideal candidate possesses:

• Previous virtual call center experience or applicable retail customer service experience
• Excellent verbal and written communications skills
• Ability to type 35 words per minute without mistakes while interacting with customers(removed typing skills)
• Experience working with call center software such as eCRM, Alvaria, Salesforce or Genesys and online meeting platforms such like Zoom or Google Suite (remove basic software skills)
• Intermediate computer skills, specifically in a Google environment(Gmail, Sheets, Chat, Forms, etc.)
• Ability to troubleshoot issues and quickly find appropriate resolutions
• Experience working in a fast paced environment while managing multiple programs at the same time(removed Data Entry, Multi-tasking, Problem Solving)

Minimum Requirements High School Diploma/GED Customer Service Experience

• Years of experience: 1-2 years
• Experience level: Entry Level
• Ability to pass a drug screen and a background check

salary: $16.49 - $16.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Scheduling service calls, researching service history, and resolving service scheduling issues
• Maintaining rapport with dealers/distributors/service companies and field representatives to enhance Brand Loyalty
• Processing part order requests
• Authorizing product/service refunds and reimbursements
• Managing written documentation of complaints
• Upselling service plans

Skills

• Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.