Customer Service and Account Specialist
- Serves customers at front counter of the Parking and Transportation Office.
- Correctly collect payments for parking permits, parking citations, transit passes, and answer questions on all operations for Parking and Transportation.
- Verifies data, report writing, summarizing and reconciling financial data, records management, and statistical data collection and analysis.
- Balances cash, check and credit card payments daily; Accounts and reports for all money as directed by management.
- Secures handling of financial resources, cash, cash equivalents and credit card information.
- May be asked to work some weekends for special events.
- Represent the department at Resource Fairs.
- SOAR events.
- Other duties as assigned.
- Associate's degree with some experience in a college environment is preferred.
- Three years of experience in office, business and/or program administration; with minimum of two years in business office preferred.
- Strong Customer Service orientation is essential with experience in a University office setting with students, parents and visitors preferred.
- Experience working in the parking industry using parking industry software.
- Experience using a variety of office equipment - computer, scanner, copier, fax.
- Experience with cash drawer and/or reconciliation preferred.
- Proficient in MS Office/Google products preferred.
- Ability to learn an enterprise data management system.
- Strong organizational skills, as attention to detail with accuracy is essential.
- Effective verbal and written communication skills.
- Selected candidate must meet all applicable PCI DSS standards as regards payment card operations.
- The Search Committee will not contact references without first verifying permission with the finalist .
- Do not write ‘see resume' on your application when completing the job duties section.
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
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