Patient Registration Representative

Overview:

At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience.

 

What You’ll Do:

As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:

• Accurately register patients by entering demographic and insurance information
• Collect copays and point-of-service payments
• Schedule appointments and assist with follow-up coordination
• Provide exceptional customer service in a fast-paced, high-volume environment
• Serve as a liaison between patients, families, providers, and the care team
• Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations

WakeWay to Excellence – How You Show Up

 

As part of WakeMed, you’ll embody our core behaviors:

• Respect for People: Compassion, empathy, dignity, and appreciation for every individual.
• Teamwork: Collaboration, pride in your work, and support for your teammates.
• Commitment & Accountability: Safety first, integrity always, and striving for excellence.
• Communication: Clear, courteous, active listening that puts patients first.
• WakeWay 2 Excellence: Reducing waste, improving workflows, and supporting

 

What We’re Looking For:

• Availability to cover business hours, days, and holidays
• A passion for helping others and delivering top-tier service
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy clinical setting
• Comfort with computers and electronic health records (EHR)
• Previous experience in healthcare registration, scheduling, or customer service is a plus

Education & Experience:

• High school diploma or equivalent required
• 1 year of customer service or administrative experience preferred
• Healthcare or medical office experience is a bonus

Why WakeMed?

• A culture rooted in compassion, respect, and excellence
• Opportunities for growth and development
• Competitive pay and comprehensive benefits
• A mission-driven team that truly cares about our community

We invest in YOU — your growth, your well-being, and your future.

Perks & Benefits:

• Free parking at all campuses
• Health, dental & vision coverage
• 6 free mental health sessions through Lyra
• MetLife pet insurance
• 403(b) retirement plan with employer match
• Paid Days Off (PDO) for vacation, sick time & holidays
• Tuition & specialty certification reimbursement
• WakeWell Rewards & wellness programs
• WakeMed Gives – employee assistance & education support
• Childcare partnerships with KinderCare & Bright Horizons
• Endless professional development opportunities

 

 

Ready to make a difference from the front desk?

Apply today and help us deliver the WakeWay to Excellence at MyCare 365.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit .
EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 1 Year Customer Service Preferred