General Professional
- Create, maintain, and update internal standards, processes, and training materials, with a focus on physical security and incident/case management systems.
- Provide technical writing and editing services for documentation including requirements, process documents, user manuals, configuration guides, and training materials.
- Analyze current business practices and research industry standards to develop and update security documentation.
- Collaborate with internal teams, external organizations, and subject matter experts to gather information and ensure technical accuracy.
- Identify business requirements for a case management system, evaluate and select appropriate systems, and lead onboarding and data migration from legacy systems.
- Ensure all security documentation meets industry standards, internal policies, and compliance requirements.
- Design clear and user-friendly documentation for both technical and non-technical audiences.
- Maintain familiarity with security principles, processes, and standards especially as applied in large financial institutions.
- Ensure documentation supports organizational security posture and regulatory compliance.
- Use common documentation tools (such as Confluence, SharePoint, Git) and case management systems to organize and manage documentation.
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