Jr Systems Administrator

Kforce has a client that is seeking a Junior Systems Administrator (Contract) in Wilmington, MA. Summary: The Junior Systems Administrator will support daily IT operations within a fast-paced helpdesk environment. This role is responsible for troubleshooting technical issues, managing Microsoft cloud services, and supporting device deployment and identity management systems. The ideal candidate will have hands-on experience with Microsoft enterprise tools and a strong customer-service mindset. Key Responsibilities:

• Provide Level 1-2 helpdesk support for internal users by diagnosing and resolving hardware, software, and network-related issues
• Escalate complex technical issues to senior systems administrators or specialized IT teams when they exceed standard support scope
• Manage and administer Microsoft 365 services, including user provisioning, license assignments, mailbox management, and security settings
• Support endpoint management through Microsoft Intune, including device compliance, policy deployment, and configuration profiles
• Assist with Windows Autopilot device provisioning and lifecycle management for new employee onboarding
• Maintain identity and access management using Microsoft Entra ID/Azure Active Directory, including account setup, permissions, and group policies
• Document support requests, resolutions, and escalation procedures in the IT service management system
• Assist with system updates, patch management, and general endpoint maintenance
• Support IT onboarding/offboarding processes for employees and contractors
• 1-3 years of experience in IT support, helpdesk, or systems administration
• Experience managing Microsoft 365 (Office 365) environments
• Familiarity with Microsoft Intune and Windows Autopilot device management
• Understanding of identity management systems such as Microsoft Entra ID/Azure AD
• Knowledge of Windows operating systems, endpoint troubleshooting, and hardware support
• Experience with ticketing systems and IT service workflows
• Strong troubleshooting, communication, and documentation skills

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field
• Microsoft certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate
• Experience in enterprise environments supporting large-scale device deployments