Linux Desktop Support

: Posting Information Posting Number PG192789EP Internal Recruitment No Working Title Linux Desktop Support Anticipated Hiring Range $70,000 - $75,000 Work Schedule 8am - 5pm or 9am - 6pm, Monday - Friday (Position requires the employee to report onsite) Job Location Raleigh, NC Department Department of Electrical and Computer Engineering About the Department The Department of Electrical and Computer Engineering (ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high quality research and educational program that benefits our students, the State of North Carolina, the nation and the world. The Department acts as a focal point for development, growth and entrepreneurship. The national and international reputation of the Department facilitates future growth in areas of fundamental economic importance to the State. Essential Job Duties We are seeking a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our approximately 200 desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux. As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation and optimal performance of our Linux-based desktop infrastructure, providing technical support to end-users, and resolving hardware and software-related issues efficiently. We offer a great benefits package and opportunities for growth and development. If you are a Linux enthusiast with a passion for providing exceptional desktop support, we would love to hear from you. Apply now to join our dynamic team! Responsibilities:

• Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.
• Deploy, configure, and maintain Linux-based operating systems and applications.
• Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
• Collaborate with other IT teams to ensure proper integration of Linux desktop systems with other infrastructure components, such as printing and network storage.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
• Manage user accounts, permissions, and access rights on Linux desktop systems.
• Monitor system backups and perform archival of data as users leave or systems are replaced.
• Document system configurations, processes, and troubleshooting procedures.
• Stay updated with the latest industry trends and technologies related to Linux desktop support.

Other Responsibilities

• Other duties as assigned.

Qualifications Minimum Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Other Required Qualifications

• Proven experience in administering Linux desktop systems, particularly RedHat Enterprise Linux and Ubuntu Linux.
• In-depth knowledge of Linux-based operating systems, including installation, configuration, and troubleshooting.
• Experience with hardware troubleshooting, including desktops, workstations, and laptops.
• Familiarity with network protocols and services, such as TCP/IP, DNS, DHCP, and VPN, as well as how to manage local firewalls.
• Proficiency in diagnosing and resolving software-related issues, particularly with apt and yum.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Certifications such as Red Hat Certified Engineer (RHCE) or CompTIA Linux+ are a plus.

Required License(s) or Certification(s) N/A Valid NC Driver's License required Yes Commercial Driver's License required No Recruitment Dates and Special Instructions Job Open Date 08/07/2025 Anticipated Close Date Open Until Filled Special Instructions to Applicants Applicants should submit a resume, cover letter, and names and complete contact information of three (3) professional references, including email addresses and phone numbers. Position Details Position Number 00060308 Position Type EHRA Non-Faculty Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID 140401 - Electrical & Computer Engr. AA/EEO NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.