Customer Success Supervisor - Signature - High Point, NC

UPS
Charlotte, NC
**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including High Point, NC and Thomasville, NC_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **_The internal job posting will close eod 12/3 for all employees_** **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Posted 2025-11-21

Recommended Jobs

Receptionist

Rocky Mount Treatment Center
Rocky Mount, NC

Rocky Mount Treatment Center is now hiring a medical receptionist to join our team! Our thriving medicated assisted treatment program needs an experienced Medical Receptionist who can take over t…

View Details
Posted 2025-11-21

Warehouse Order Processor - Multiple Shifts Available!

Adecco US, Inc.
High Point, NC

Partnerships between Adecco and Ralph Lauren always give great benefits! While working as a Warehouse Order Processor for Adecco at Ralph Lauren, you will earn $16.00-$18.00/hour + other great benefit…

View Details
Posted 2025-11-14

Enterprise Solutions Architect

Global Quest
Charlotte, NC

Enterprise Solutions Architect Institutional Client Services (ICS) (DCA2204) Work Arrangement: Remote (with periodic onsite travel reimbursed) Location: Remote (U.S. based only); travel o…

View Details
Posted 2025-10-30

HVAC Residential Salesperson

Dawson's Electric & Air
Raleigh, NC

Your Peace of Mind is our Priority We don’t just sell HVAC systems—we sell peace of mind. If you're ready to turn your sales game into a career with real impact, this is your shot. At Dawson's …

View Details
Posted 2025-07-29

Civil Laborer

TIC - The Industrial Company
Greenville, NC

**Requisition ID: 176895** **Position Summary** Assist skilled craft workers in performing their assigned duties. Performs tasks that require physical labor at construction sites must have the ability…

View Details
Posted 2025-11-22

Part Time Licensed Talk Therapist Fee For Service

Thriveworks
Greensboro, NC

Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Greensboro NC. At Thriveworks were not just growing a practicewere building a mov…

View Details
Posted 2025-11-21

Project Manager, Infrastructure

Lincoln Financial
Greensboro, NC

Alternate Locations: Greensboro, NC (North Carolina); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Radnor, PA (Pennsylvania)     Work Arrangement:  Hybrid : Employee will work 3 day…

View Details
Posted 2025-10-21

Associate Overhead Transmission Line Structural Engineer Job Details | Black & Veatch Family of Companies

Black & Veatch
Cary, NC

**Associate Overhead Transmission Line Structural Engineer** Date: Nov 21, 2025 Location: Overland Park, KS, US Charlotte, TX, US Ann Arbor, MI, US Cary, NC, US Tualatin, OR, US Phoenix, AZ, US Dallas…

View Details
Posted 2025-11-22

Delivery Driver - CDL Class A/B

Carter Lumber
Point Harbor, NC

Are you tired of being on the road for days or weeks at a time? Do you wish you could have a successful trucking career while also maintaining a consistent life at home? Drive for Kempsville Building…

View Details
Posted 2025-10-27

Internal Medicine Position in Fayetteville, NC - No Weekends

Enterprise Medical Recruiting
North Carolina

A growing private primary care practice located in Fayetteville, North Carolina, has a job opening for an Internal Medicine Physician to work at their outpatient clinic. Physician Assistant Job …

View Details
Posted 2025-09-21