Clinical Coordinator

Clinical Coordinator (Float) Job Posting for Raleigh Neurosurgical Clinic

Position: Clinical Coordinator (Float) Location: Raleigh Neurosurgical Clinic, Inc. (Hybrid - Onsite & Remote) Employment Type: Full-Time

About Us: Raleigh Neurosurgical Clinic has been a leader in providing exceptional neurosurgical care for over 70+ years. We are dedicated to advancing patient care and offering cutting-edge treatments in a supportive and collaborative environment. Join our dynamic team and play an integral role in helping patients achieve better outcomes.

Job Summary: We are seeking a compassionate, highly organized and adaptable Full-Time Float Clinical Coordinator to support our team of surgeons and clinical coordinators. This role will provide coverage for clinical coordinators during scheduled time off and call-outs while also assisting with day-to-day administrative and patient coordination tasks when coverage is not needed. The position offers a hybrid work model, allowing for remote work at times.

Key Responsibilities:

• Provide coverage for clinical coordinators during scheduled absences and call-outs.
• Assist with patient scheduling, including appointments, follow-ups, and surgical procedures.
• Serve as a primary point of contact for patient inquiries via phone and portal messages.
• Coordinate pre-surgical requirements, including obtaining authorizations, communicating pre-operative instructions, and ensuring all necessary documentation is completed.
• Work closely with physicians, advanced practice providers, and the broader clinical team to facilitate seamless patient care.
• Maintain accurate and up-to-date records in the electronic medical record (Epic) system.
• Support clinical coordinators by handling overflow administrative tasks, patient communications, and scheduling needs.
• Manage and complete patient disability and FMLA forms for the assigned surgical team's patients.
• Collaborate with other departments to ensure efficient workflow and exceptional patient experience.
• Assist in problem-solving and workflow improvements within the clinical coordination team.
• Maintain patient confidentiality in compliance with HIPAA guidelines.

Qualifications:

• Associates Degree required. Bachelors Degree preferred.
• Required:
• Previous experience in a medical office, preferably in surgical or specialty practice.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency with electronic medical records (EMR) and scheduling systems.
• Ability to work both independently and collaboratively.
• High level of professionalism and discretion in handling confidential patient information.
• A compassionate and professional demeanor with a commitment to patient care.
• Preferred:
• Experience in neurosurgery or a related specialty.
• Familiarity with insurance authorizations, surgical scheduling, and disability/FMLA paperwork.
• Prior experience in neurosurgery is a strong advantage.
• Prior experience with Epic.

Work Environment & Schedule:

• Full-time position with a hybrid work model, including both in-office and remote work opportunities.
• Must have flexibility to cover absences on short notice when needed.

What We Offer:

• Competitive salary and benefits package.
• A supportive, collaborative and fun team environment!
• Daytime hours with no weekends required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Medical office experience: 1 year (Required)

Work Location: In person