Customer Service Representatives (Seasonal) - NC

CUSTOMER SERVICE REPRESENTATIVE

Remote Opportunity.

Training will take place Remotely

(15-25 Hours per week) from November through January (subject to change based on business need).

Hours available include early & mid mornings, mid day, evenings and weekends.

Positions are remote and require applicants to work from home or another quiet, work friendly environment.

Applicants must possess their own Windows computer with fast connectivity.

*Must be a resident of NC. Please do not apply if you are not a resident of this state. We are unable to hire residents outside of certain states.

KEY JOB DUTIES:

Handle inbound customer support inquiries via online Chat, Phone and Zen Desk (e-mail).

Assist customer with status of orders, modification of orders ie: changing delivery dates, shipping addresses, gift messages and trouble-shooting

any order processing and/or delivery issues.

Provide assistance to customer related to questions regarding product availability, delivery and pricing.

Resolves problems by clarifying issues; researching and exploring alternative solutions; helping customer with current and past order and escalating

unresolved problems in an appropriate manner .

Will be working with a variety of software tools including LiveChat, Zen Desk, Microsoft Office and internal wine.com systems and tools.

KEY JOB QUALIFICATIONS:

Customer oriented and friendly with a supportive presence on Chat, e-mail and phone.

Strong verbal and communication skills

Previous experience in customer service, retail or hospitality a plus.

Ability to work will with customers and colleagues in a fast paced environment.

Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook). Solid data entry and typing skills (preferably 35

words per minute).

A friendly, “can do” attitude.

Must have access to a Windows laptop or desktop computer with fast internet connectivity.

Knowledge and enjoyment of wine desired but not required.

POSITION TYPE AND EXPECTED HOURS OF WORK:

This non-exempt position offers part time shift which will include weekend hours. Working hours will be scheduled between 5 a.m. and 8 p.m. (PST).

During the non-holiday season, part time hours will typically consist of 10-15 hours per week.

During the holiday season which begins in late November through mid-January, hours may be expanded to 15-25 hours per week.

ABOUT WINE.COM

Wine.com is the leading online wine retailer. Our mission is to promote the wine lifestyle through innovation by providing customers with selection,

guidance, convenience, and value not common in stores. Located between California’s wine country and Silicon Valley, we’re passionate about using

technology to offer the world of wine at your fingertips. Unique in its industry, Wine.com owns a proprietary network of wine fulfillment centers which

delivers in one or two days to most of the country. For more information, visit our website at

Wine.com is an Equal Opportunity Employer committed to a diverse workforce.