PSC (Patient Service Coordinator)
Job Description
Job Description
Must-Haves
- High school diploma or equivalent
- 1+ year of experience in a clinical outpatient front desk or PSC role
Plusses
- Familiarity with electronic medical records (EMR) systems, preferably Epic
- Knowledge of medical terminology and HIPAA regulations
Day-to-Day Responsibilities
- Greet patients warmly and professionally upon arrival
- Verify patient demographics, insurance, and referral information
- Collect copays and outstanding balances
- Ensure all necessary forms and consents are completed
- Schedule follow-up appointments, lab work, and referrals at check-out
- Communicate effectively with clinical staff to support patient flow
- Maintain accurate documentation in Epic EMR
- Answer phones, respond to messages, and assist with patient inquiries
- Support front desk operations including scanning, faxing, and filing
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