General Manager - Arby's

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

Job Details

Job Location : Leland, NC 28451

Position Type : Full Time

POSITION OVERVIEW

As the Restaurant General Manager at Arby’s, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring an exceptional guest experience, and leading a team of employees. You will manage all aspects of the restaurant’s operations, including staffing, training, inventory management, financial performance, and ensuring that company standards for food quality and cleanliness are consistently met. The ideal candidate should possess strong leadership skills, a customer-focused mindset, and a passion for delivering exceptional retail experiences. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

• Family first atmosphere

• Benefits to fit your needs

• Competitive Total Compensation Plans

• Paid time off in your first year

• Team first environment

• Paid Gym Memberships

• Monthly teambuilding exercises

• Everyday Pay if needed

• Flexible Schedules to attend family events

• Professional Training

• Advancement opportunities

• Leadership Training

ESSENTIAL JOB FUNCTIONS

1. Leadership & Team Management:

• Recruit, hire, train, and develop restaurant staff to ensure high levels of performance.

• Provide ongoing coaching and development to the team.

• Foster a positive work environment, encouraging teamwork, respect, and collaboration.

• Maintain a high level of employee engagement and retention by creating a motivating and supportive atmosphere.

1. Operational Excellence:

• Oversee the daily operations of the restaurant, ensuring compliance with Arby’s standards.

• Ensure that food safety, cleanliness, and health standards are met at all times.

• Supervise kitchen and front-line staff to ensure timely and accurate food preparation and delivery.

• Manage inventory, ordering supplies, and minimizing waste to control costs.

1. Guest Experience:

• Ensure high levels of customer satisfaction by addressing customer complaints and concerns promptly and professionally.

• Monitor and evaluate customer service and implement improvements as necessary.

• Ensure food quality and presentation consistently meet Arby’s standards.

1. Financial Management:

• Manage the restaurant’s budget, ensuring that it meets financial goals, including labor costs, food costs, and overall profitability.

• Monitor sales trends, implement strategies to increase sales, and control operational expenses.

• Prepare and analyze financial reports, identify trends, and take corrective actions as needed.

1. Compliance & Safety:

• Ensure compliance with all federal, state, and local regulations, including labor laws and food safety standards.

• Conduct regular safety audits and implement safety programs to prevent accidents and injuries.

• Maintain accurate records for inventory, staffing, health inspections, and other required documentation.

1. Marketing & Community Engagement:

• Work with the Area Supervisor and marketing teams to execute local marketing initiatives to increase brand visibility.

• Engage with the local community to build relationships and enhance the restaurant’s reputation.

Qualifications

• Experience:

• Minimum of 2-3 years of restaurant management experience, preferably in a fast-food or quick-service environment.

• Previous experience in leading a team, managing budgets, and achieving operational targets.

• Skills:

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Proven ability to manage budgets, drive sales, and achieve financial goals.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Education:

• High school diploma or equivalent required. Bachelor’s degree in Hospitality Management or a related field is a plus.

• Certifications:

• Food safety certification (required in some locations).

• A valid driver’s license and reliable transportation may be required.

Work Conditions:

• Must be available to work flexible hours, including nights, weekends, and holidays.

• Ability to lift to 50 lbs. and stand for extended periods of time.

• Fast-paced work environment, requiring quick thinking and the ability to handle high-volume situations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.