Solutions Enablement Project Analyst

Job Description

Join our Global Banking team as a Solutions Enablement Project Analyst, where you’ll lead the planning and delivery of innovative change learning initiatives, partnering with stakeholders to drive readiness and impact across treasury and merchant services. If you’re a highly organized, resourceful learning professional with strong project management and communication skills, this is your opportunity to shape the future of learning in a fast-paced, dynamic environment.

As a Solutions Enablement Project Analyst in Global Banking focused on learning solution delivery, you will consult on change learning deployment leveraging existing and evolving learning platforms. You will own the master calendar including invites and will drive the planning, execution and deployment of learning focused change readiness efforts in partnership with change practitioners. You will manage multiple initiatives in a fast-paced environment and have a strong understanding of learning design and delivery practices, as well as excellent communication, presentation, and stakeholder management skills. You will support the broader Solutions Readiness and Enablement teams covering both treasury (TS) and merchant services (MS).

Job Responsibilities

• Own the change enablement training calendar and manage all learning intervention invites including bi-weekly change enablement sessions, targeted sessions and office hours.
• Lead development of the evolving learning readiness strategy, foundational readiness resources, tracking, and framework enhancements
• Facilitate design team review sessions and communicate participant feedback
• Consolidate best practices, pain points, key learnings from all delivery sessions and share findings quarterly; use to refine the learning strategy
• Maintain team resource sites, tools and collateral; manage stakeholder requests for tools and dashboard access
• Facilitate internal reporting approach to share success stories with senior stakeholders; drive preparation of stakeholder updates for management and reporting
• Deploy and execute the Solutions Enablement and Readiness team Mail Maven strategy

Required qualifications, capabilities, and skills

• Relevant experience in the financial services industry or related field.
• Extensive knowledge of learning and delivery methods and practices.
• Proven expertise in managing or leading complex projects or programs from inception to execution, demonstrated through 4+ years of experience or equivalent.
• Demonstrated ability to apply advanced analytical, technical, and problem-solving skills in a project management context.
• Proven experience in utilizing data analytics to plan, analyze, and make inferences from data to offer continuous insight.
• Proficient in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders.
• Experienced in managing a diverse team, with a focus on delegation, team building, and fostering an inclusive environment.

Preferred qualifications, capabilities, and skills

• Proficient in Microsoft applications (especially PowerPoint) and experienced in using project management support tools (especially Workfront).
• Skilled in Adobe or similar learning delivery platforms.
• Comprehensive understanding and knowledge of current and evolving learning design and delivery methods.
• Integrated artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Automated processes to streamline project workflows and increase operational efficiency.
• Innovative in fostering a culture of creative problem-solving and the adoption of new technologies.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.