Install Supervisor

Job Title: Install Supervisor

Location: Charlotte area

Job Summary
Oversees field activities within the organization. Provides support, guidance and training
to field personnel who perform on-site Installations, including repair and maintenance of
HVAC equipment. Coordinates schedules with Office, measures efficiency and monitors
field employees’ quality of work. Supports and enforces compliance of all applicable
company policies, procedures and codes. Rely on extensive experience and judgment
to plan and accomplish goals. Performs a variety of tasks. Works with a high degree of
honesty and integrity to promote a positive image. Reports to the General Manager.

Job Duties
• Model leadership
• Promote 100% customer satisfaction
• Extend excellent customer service to both internal and external customers
• Promptly respond to customer complaints; define the customers’ issues,
needs/request and determine the best course of action to resolve the problem.
Perform follow-up tasks as needed to ensure complete resolution/customer
satisfaction.
• Manage field employee staffing, scheduling, training, evaluations, required
certifications and personnel related needs
• Ensure fleet vehicles driven by direct reports are properly maintained through safety
checks, regular cleaning, vehicle inspections and scheduled maintenance.
• Participation in and direct activities related to the implementation and enforcement of
all associated safety requirements/procedures
• Facilitate proper use, completion and submission of documents required for each
field related job, task or sale.
• Manage adherence to all other associated company policies and procedures
• Perform regular, random sample, field audits
• See all Installation Jobs are completed according to schedule
• Manage and maintain department budgets
• Actively seek out ways to increase efficiency and reduce costs

Job Description
• Create and foster an atmosphere that promotes open communication and positive
morale
• Assist managers and employees from other departments as needed to resolve issues
within your area of expertise
• Drive new company initiatives
• Be an active, consistent participant in Manager On-Call (nights/weekends)
• Other tasks or duties as assigned by management
• Must be able to read Blueprints and able to design duct system.
• Perform Load Calculations
• Verification of equipment for each job and its application.
• Continually seeking training

Education and Experience
• High school diploma or GED is required; bachelor’s degree preferred
• 1-3 years of field supervisory experience required
• Minimum of 7 years HVAC experience
• EPA Certified
• Satisfactory driving record as required by the company’s insurance provider
• Proficient in repairing HVAC equipment
• Proficiency in Installation of HVAC equipment amongst brands
• Comprehensive refrigerant trouble-shooting experience
• Basic understanding of Payzerware Software desired
• Drug free
• Valid driver’s license
• HVAC H3 License a plus

Key Competencies
• Must be capable of working in a team environment
• Must be capable of interacting with both technical and non-technical personnel
• Demonstration of excellent customer service, negotiation, and conflict resolution
• Excellent written and oral communication required
• Confident and self-motivated
• Excellent work ethic and professionalism

Job Description
• Highly dependable, punctual and efficient
• Detail oriented
• Professional appearance and demeanor
• Strong mechanical reasoning & comprehension skills
• Ability to adapt to changes
• Willingness to learn and use basic to intermediate MS office applications
• Able to demonstrate thorough understanding of management software customer
accounts and dispatching modules
Physical Requirements
• Able to work in extreme temperatures
• Able to lift over 100 pounds
• Able to adapt to all environments including but not limited to confined spaces, roof
tops, etc.
• Able to work extended daily work hours
• Flexibility to work nights, weekends, holidays and on-call

Pay Scale
• Pay will be based on experience and performance.