Senior Account Manager / Client Services Lead

Job Description

Job Description

About the job

Tayloe/Gray is seeking an experienced Senior Account Manager to join our growing team in Wilmington, NC.

This is not a traditional account management position.

Our Senior Account Managers serve as strategic advisors, project managers, and client relationship leaders. They are responsible for helping clients achieve their business goals while ensuring projects move efficiently from concept to completion.

We are looking for someone who enjoys building relationships, solving problems, leading projects, and driving results. The ideal candidate is highly organized, proactive, and capable of managing multiple clients and priorities without losing sight of the details.

About TayloeGray

For more than 17 years, TayloeGray has helped organizations grow through branding, website development, digital marketing, content creation, video production, marketing strategy, and technology solutions.

Our team works with clients across manufacturing, healthcare, construction, financial services, eCommerce, education, and professional services. We believe great marketing starts with understanding the business behind it, and we pride ourselves on becoming an extension of our clients' teams.

Located in historic downtown Wilmington, our agency includes strategists, designers, developers, marketers, photographers, videographers, and content creators working together under one roof.

Position Overview

The Senior Account Manager will serve as the primary point of contact for assigned clients while overseeing the successful execution of marketing, branding, website, and digital initiatives.

This role requires both strategic thinking and operational excellence. You will lead client conversations, develop scopes of work, coordinate internal teams, manage timelines and budgets, and ensure projects are delivered on time and within scope.

The right candidate understands how to balance client relationships with project execution and is comfortable leading discussions with business owners, marketing directors, and executive leadership teams.

Responsibilities

Client Leadership

• Serve as the primary relationship manager for assigned accounts

• Build trusted advisor relationships with key stakeholders

• Lead client meetings, presentations, and strategic planning discussions

• Understand client goals, challenges, and growth objectives

• Ensure a high level of client satisfaction and retention

• Identify opportunities to improve results and strengthen partnerships

Project Management

• Manage projects from kickoff through completion

• Create project plans, timelines, and task assignments

• Develop scopes of work, estimates, and project budgets

• Coordinate internal resources across strategy, design, development, content, video, and digital marketing teams

• Monitor project progress and proactively address roadblocks

• Manage change requests and scope adjustments

• Ensure projects remain on schedule and within budget

• Maintain clear communication between clients and internal teams

Strategic Marketing

• Collaborate with clients to develop marketing strategies and recommendations

• Understand digital marketing channels including SEO, paid media, email marketing, content marketing, and social media

• Review campaign performance and provide actionable insights

• Support branding, positioning, messaging, and customer journey initiatives

• Help clients connect marketing efforts to business outcomes

Account Growth

• Identify opportunities to expand client engagements

• Assist with proposal development and scope creation

• Support business development efforts when opportunities arise

• Participate in client retention and growth initiatives

• Contribute to agency revenue growth through exceptional client service

Qualifications

Required

• 5+ years of experience in account management, project management, client services, or agency operations

• Experience managing multiple clients and projects simultaneously

• Proven ability to manage project scopes, budgets, timelines, and deliverables

• Strong understanding of marketing, branding, website development, and digital marketing

• Excellent written, verbal, and presentation skills

• Strong organizational and time management abilities

• Ability to thrive in a fast-paced agency environment

• Self-starter with a strong sense of ownership and accountability

Preferred

• Previous agency experience

• Experience managing website design and development projects

• Familiarity with CRM and project management platforms

• Understanding of SEO, PPC, analytics, email marketing, and marketing automation

• Experience working with creative, development, and marketing teams

• Interest in AI, automation, and emerging marketing technologies

What We're Looking For

The ideal candidate is:

• Highly organized and detail-oriented

• Comfortable managing multiple priorities and deadlines

• Confident leading conversations with executives and decision makers

• Strategic, proactive, and solutions-oriented

• Adaptable and willing to take ownership

• Passionate about helping clients grow

• Excited to work alongside a team of experienced marketers, designers, developers, and content creators

Why TayloeGray

• Diverse portfolio of clients and industries

• Opportunity to work on branding, websites, digital marketing, content, and video projects

• Collaborative team environment

• In-house photography, video production, podcast, and creative studio resources

• Direct exposure to business owners and executive leadership teams

• Career growth opportunities within a growing agency

• Downtown Wilmington office and team culture

Location

This position is based in Wilmington, NC and is primarily an in-office role. We believe strong collaboration and client service happen when great people work together.

How to Apply

Please send your resume and a brief introduction explaining why you would be a great fit for TayloeGray to: [email protected]

We'd love to hear about a project, client relationship, or accomplishment that you're particularly proud of.