General Manager

Job Description

Job Description

GENERAL MANAGER: WAYNESVILLE INN & GOLF RESORT

Some leaders manage hotels. Others step in to define opportunities and elevate them. At Waynesville Inn & Golf Resort, we are seeking a high-caliber hospitality leader ready to lead a distinctive property with real complexity, visibility, and upside.

Nestled in the mountains of Western North Carolina, Waynesville Inn & Golf Resort (Golfweek top 200) is a historic destination resort featuring championship golf, vibrant dining, resort accommodations, group and event business, and a growing membership community. This role is an opportunity to lead a property with character, guide a talented team, and help shape the next chapter of a truly special place.

This opportunity may be right for an experienced General Manager, or for an exceptional Assistant General Manager, Hotel Manager, Director of Operations, or comparable senior resort leader who has been trained in a strong environment and is ready to step into full property leadership.

What You’ll Do

You will serve as the senior on-property leader, responsible for aligning the team, elevating the guest and member experience, and driving disciplined operational and financial performance across the resort, including:

• Rooms, guest experience, and resort operations.
• Food and Beverage, banquets, and events.
• Golf and membership engagement.
• Sales, marketing, and revenue performance.
• Financial leadership, forecasting, and cost discipline.
• Team development, accountability, and culture.
• Community relationships and brand presence.

This role works closely with ownership, regional leadership, and Hilton Tapestry standards to ensure the resort continues to grow while preserving its unique identity and sense of place.

Who You Are

We are looking for someone who:

• Has meaningful leadership experience in an upscale hotel, resort, club, or independent hospitality environment.
• May already be serving as a General Manager, or may be a high-performing number two leader who is ready for the full seat.
• Understands multi-revenue operations, including rooms, Food and Beverage, golf, membership, banquets, and events.
• Leads with presence, humility, accountability, and conviction.
• Knows how to build teams, coach leaders, and raise standards without eroding trust or damaging morale.
• Can balance financial discipline with an exceptional guest and member experience.
• Is highly visible, operationally engaged, and comfortable leading through complexity.
• Values legacy, community, and long-term impact.

What Success Looks Like

• Dependable alignment, camaraderie, and accountability across departments.
• Reliability and consistency in guest, member, and team experience.
• Strong operating discipline, communication, and follow-through.
• Elite planning, forecasting, and financial stewardship.
• Continued innovation and elevation of the property while protecting what makes it distinctive.

Why This Role Is Different

This is not just another General Manager role.

It is an opportunity to lead a resort built around a newly renovated elite golf experience, at the center of its community, oversee multiple revenue streams that must operate as a single, aligned business, and help strengthen a property with history, personality, and meaningful upside. For the right leader, this is a chance to step into a highly visible role, build something meaningful, and leave a lasting mark on a very special place.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

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