Client Services Analyst I

Overview: Responsible for receiving and co-ordinates all incoming customer calls to the Pathology Laboratories for all WakeMed facilities. Monitors and assists with maintaining proper function of the Laboratory Information System (LIS) and Hospital Information System (HIS). Reports critical and urgent laboratory results to nurses and physicians within designated time frames, disseminates laboratory reports to customers, and provides problem resolutions for customers. Receives and screens visitors and telephone calls for Anatomic Pathology and Raleigh Pathology Laboratory Associates. Performs clerical duties related to the maintenance of electronic and/or paper filing systems, retrieves requested patient data or reports from LIS/HIS or other computer systems, coordinates and documents receipt of requests for anatomic pathology, and sends out requests and/or materials and monitoring of selected supplies. Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit .

EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 2 Years Customer Service Required