Trade Up Specialist

Trade Up Specialist Subaru Concord | Concord, NC“Whatever it takes to stand above the rest.” Are you great with people and passionate about helping customers find the right fit? At Subaru Concord, we’re looking for a friendly and motivated Trade Up Specialist to work directly with our service customers and introduce them to the benefits of upgrading their vehicle through our Trade-Up Advantage Program. This is a customer-focused, consultative role—not a high-pressure sales position. You’ll engage with customers in our service drive who are in a strong equity position and educate them on how they could move into a newer model with little or no change in monthly payment. If you love building relationships and helping people make informed decisions, this is the role for you. What We Offer: * Competitive Base Pay + Commission * 401(k) Plan * Health & Dental Insurance + HSA Options * Paid Time Off * Paid Training + Career Growth Opportunities * Employee Discounts on vehicles, parts, and service * Supportive, Positive Team Culture * Closed on Sundays Your Responsibilities: * Greet and engage with service lane customers in a warm, professional manner * Review daily appointments and identify eligible Trade-Up candidates using equity mining tools * Explain the benefits of the Trade-Up Advantage Program—including newer features, updated safety tech, and warranty options * Present personalized upgrade opportunities using iPads or printed handouts * Coordinate with sales and service teams to ensure a seamless handoff and customer experience * Maintain detailed records of all customer interactions in CRM tools * Follow up with interested customers to build long-term relationships * Provide showroom sales support when scheduled or needed What We’re Looking For: * Strong interpersonal and communication skills * Customer-first mindset with a consultative approach * Ability to quickly learn CRM tools and dealership technology (Care Connect, iPads, etc.) * Previous automotive or sales experience is a plus—but not required * Self-motivated and goal-oriented with a positive attitude * Comfortable multitasking across departments in a fast-paced environment * Professional appearance and demeanor * Valid driver’s license with clean MVR * Availability to work Saturdays If you’re looking to grow your career with a dealership that values service, integrity, and relationships—apply now and help us stand above the rest at Subaru Concord. Subaru Concord is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.