Specialist I, Customer Service Support (ACDV)
- Identifies and executes required actions regarding information received on Resurgent accounts, while adhering to all state and federal laws
- Evaluates consumer correspondence documents or ACDVs to determine appropriate actions, stat using, routing, notation and follow-up.
- Maintains established levels of productivity, efficiency, quality and Error free rate to ensure company standards are met.
- Researches and resolves disputed accounts using appropriate systems and accompanying support documents
- Maintains the integrity and accuracy of the reporting information through manual changes and deletions using appropriate systems
- Perform various administrative duties assigned by management
- 1-2 year(s) of Customer Service experience required
- Ability to identify process gaps and trends
- Preferred knowledge of using OnBase
- Preferred knowledge of processing all types of ACDVs
- Flexibility concerning job functions and scheduling
- Ability to maintain confidential information
- Ability to use cognitive skills to determine resolutions to customer inquiries
- Excellent communication skills and ability to work with a diverse
- team
- Excellent work ethic and integrity
- Detail-oriented, analytical, and extremely organized
- Ability to work individually with minimal supervision
- Computer proficient with various MS Office applications and efficient typing skills
- Must become Company certified in compliance with the FDPCA
- High school diploma or equivalent
- Some college or equivalent work experience desired
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