Front Desk Administrator

Job Description

Job Description

Help Wanted: Front Desk Administrator – Concierge Medicine

Are you passionate about patient care and positive healthcare experiences? Our brand-new concierge medicine practice is seeking a friendly, detail-driven Front Desk Administrator to be the welcoming face of our patient-centered team.

About Us
A patient-first, membership-based concierge practice focused on personalized, proactive care.
Enhanced-access model with same-day or next-day appointments, thorough follow-ups, and holistic wellness plans.

Small, friendly, private, and discreet environment designed to support long-term patient relationships.

What You’ll Do
Greet patients and families warmly, check in/out, and manage the front desk with poise.
Verify patient information, insurance details, and communicate membership benefits.
Schedule appointments, coordinate calendars, and manage wait times to optimize flow.
Answer calls, respond to emails, and handle general inquiries with empathy and professionalism.
Maintain patient records in the practice management system with accuracy and confidentiality.
Assist with patient onboarding, consent forms, and before/after-visit communications.
Support basic administrative tasks (billing support, renewals, referrals) as needed.
Collaborate with physicians, nurses, and care coordinators to ensure a seamless patient journey.

What We’re Looking For
Exceptional customer service and professional appearance.
1+ year experience in medical front desk, office administration, or healthcare setting (experience in concierge or private practice a plus).
Familiarity with electronic health records (EHR) and practice management software; strong computer skills (experience with Athena EMR a plus).
Strong phone presence, clear communication, and problem-solving mindset.
Ability to multitask, prioritize, and maintain composure in a fast-paced environment.
Discretion and commitment to patient confidentiality and HIPAA compliance.
Reliability, punctuality, and a proactive, team-oriented attitude.
Positive, empathetic, and polished interpersonal skills.

What We Offer
Competitive starting salary.
Paid time off and holidays; sick leave.
A supportive, collaborative team culture in a modern, beautifully designed practice.
401(k) with employer match

Ideal Schedule
Full-time: 36 hours per week, no weekends

Starting mid- January

Location
New, state-of-the-art concierge medicine practice located in a convenient, accessible area with easy parking and transit options.

We’re excited to meet candidates who are excited to elevate patient experiences and contribute to a compassionate, high-touch medical practice.