Customer Collections Representative (On-site)
- Facilitate collection of customer past due receivables (30, 60, 90+) in assigned territory, this includes making daily required phone calls and emails to receive payment.
- Professional engagement with internal/external customers to service accounts
- Determine root cause of delinquency and best course of action to resolve inquiries/disputes (i.e. alleviate write offs)
- Timely response for invoice processing, pending orders and credit card declines
- Continuously strive to improve processes and service quality
- Work closely with Manager and other team members to perform special duties/projects as assigned
- Associates degree desired; high school diploma or equivalent combination of training and experience.
- A minimum of two years' experience in account analysis, reconciliation or collections.
- Customer service experience.
- Excellent research, analytical and negotiation skills
- Ability to multi-task and work in a fast paced, ever-changing environment
- Exceptional interpersonal skills
- Work well independently and as an integral part of a team
- Possess the ability to exercise sound judgement and rely on acquired skills
- Detail-oriented with analytical aptitude
- Impressive time management and organizational skills
- Ability to prioritize work with minimal direction and supervision
- Work effectively with co-workers, internal and external customers by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others
- Ability to monitor risk by evaluating and recommending accounts for collection agency placement
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