Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing the B2B collection of outstanding payments, ensuring compliance with company policies, and maintaining positive relationships with clients. Your expertise in credit and collections processes will be essential in resolving account discrepancies and achieving financial objectives.

Responsibilities:

• Manage the collection process for commercial accounts to ensure timely payments.

• Monitor outstanding balances and proactively follow up with clients via inbound and outbound calls.

• Investigate and resolve account discrepancies while maintaining accurate records of all communications.

• Collaborate with internal teams to address billing or payment issues and find effective solutions.

• Utilize Salesforce to track and manage customer interactions and payment statuses.

• Develop and implement strategies to improve collection rates and reduce outstanding debts.

• Ensure compliance with company credit and collection policies and applicable regulations.

• Provide regular updates and reports on collection activities and account statuses to management.

• Build and maintain strong relationships with clients to promote a positive customer experience.

• Proven experience in commercial and/or consumer collections.

• Strong understanding of credit and collection processes.

• Proficiency in using Salesforce Sales Cloud or similar CRM tools AND MS Excel.

• Excellent communication skills for managing inbound and outbound calls.

• Ability to analyze and resolve account discrepancies effectively.

• Familiarity with billing and payment systems.

• Detail-oriented with strong organizational and time management skills.

• Capability to work independently and meet deadlines in a fast-paced environment.