Order Management Deliver Operator

Order Management Deliver Operator

Location: Fully Remote (Candidates located within the Raleigh/Durham/Cary, NC area strongly preferred)
Employment Type: Contract with potential for extension
Pay Rate: $32.00-$35.20/hour
Schedule: Full-time | 40 hours per week

Available Shift Options

Candidates should indicate preferred shift availability when ing:

• Monday-Friday: 9:30 AM-6:30 PM
• Tuesday-Saturday: 8:00 AM-5:00 PM
• Tuesday-Saturday: 1:00 PM-10:00 PM
• Sunday-Thursday: 1:00 PM-10:00 PM
• Monday-Friday: 10:00 AM-7:00 PM
• Monday-Friday: 10:30 AM-7:30 PM

Position Overview

We are seeking organized, customer-focused professionals to join a growing Logistics Order Fulfillment team supporting medical equipment operations across the United States. This position plays a key role in managing spare part orders, coordinating shipments, resolving order issues, and ensuring critical equipment components reach field teams quickly and accurately.

This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy problem-solving, logistics coordination, and customer support.

Key Responsibilities

• Process and manage spare part and tool orders for medical equipment
• Respond to incoming phone calls and email requests
• Track shipments and monitor order status through carrier systems
• Investigate and resolve delays, backorders, and fulfillment issues
• Escalate complex order concerns when necessary
• Collaborate with internal teams, warehouse partners, and transportation providers
• Maintain accurate records and documentation within multiple systems
• Support inventory-related activities and order reconciliation

Systems & Tools Used

• SAP (training provided)
• Microsoft Outlook
• Microsoft Office Suite
• FedEx and DHL shipment tracking systems
• Additional internal logistics and warehouse systems

Compensation

$32.00-$35.20 per hour

Job Requirements

Qualifications

Required Skills & Experience

• Minimum of 3 years of professional work experience
• Strong computer proficiency and ability to learn new systems quickly
• Excellent communication skills, both verbal and written
• Strong multitasking and organizational abilities
• Ability to prioritize work in a high-volume environment
• Customer-service mindset with strong attention to detail
• Ability to remain calm and effective under pressure

Preferred Backgrounds

Experience in the following areas are encouraged to :

• Customer support or customer-facing positions
• Logistics or supply chain coordination

Work Environment

• Fully remote work environment
• Must have a dedicated, quiet workspace
• Dual monitors and headset required
• High-volume environment supporting urgent operational needs
• Multiple systems used simultaneously throughout the day

Training

• Structured remote training program (approximately 4-5 weeks)
• One-on-one coaching and virtual shadowing provided
• Ongoing team support and development opportunities

today if you are detail-oriented, adaptable, tech-savvy, and enjoy solving problems in a fast-paced environment.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.