Mobility Device Support

Mobility Device Support

Charlotte, North Carolina

Must have: Experience with Microsoft Intune Mobile Device management
Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting or similar tools

• Candidate should have a well-rounded knowledge of large-scale enterprise mobile device management such as Microsoft Intune as well as knowledge of the Apple and/or Android operating system

• Familiarity with core Microsoft infrastructure technologies, including Active Directory, Exchange Server, and Skype for Business will be helpful

• Need to be able to interact with customers and provide exceptional technical services

• Will interface with customers to troubleshoot and evaluate reported issues on specific devices and remediate directly on the device or from the backend infrastructure side

• Need to have the ability to investigate and analyze systems logs both directly from the device and the backend infrastructure side, work with vendors to analyze and determine root cause

• Need to be available to answer users questions about application downloads, activations, and best practices and be able to assist with the setup of new accounts devices, stage and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc

• Strong analytical skills/problem solving/conceptual thinking

• Must be detail-oriented and organized

• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator

• Proven ability to work independently, multi-task, and effectively work in a complex environment with a global team structure

• Proven team player who can work comfortably in a multicultural environment

• Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting

• Experience with Microsoft Intune Mobile Device management

• Experience with Microsoft Azure and Entra a plus

• Knowledge of PowerShell scripting a plus