Mobile Crisis Supervisor

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

The Mobile Crisis supervisor will

• Triages and assesses through consumer and collateral contacts. This involves interfacing with other agencies, the police, medical profession, etc.
• Responsible for gathering information on the presenting problem and developing a disposition
• This position will have a wealth of written information to assist in making complex level of care decisions for a wide variety of consumers. These will include level of care criteria, involuntary commitment criteria, lethality scales, and substance abuse criteria. The Mobile Crisis Clinician is expected to incorporate these and other criteria into their decision-making process
• Consults with psychiatrist, in person or by phone, when consultation is indicated according at ACS policy
• Determine appropriate level of care for consumers services
• Provides case management services to consumers and others who contact Mobile Crisis
• Obtains and reviews information presented concerning housing medications, hospitalization and other issues
• Contacts necessary parties in an attempt to solve crises
• Facilitates a consumer’s access to MH/SA/DD services and community resources
• Refers situations to appropriate parties when indicated
• Follows up on referrals when consumer is referred to another agency
• Contacts consumers and others involved in a crisis situation in an attempt to stabilize by providing support and direction

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

• Compensation: $57,918 - $74,372

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Responsibilities

• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards

Qualifications

• Bachelor's Degree in human services or Social Work.
• 2 years of experience working with MH/SUD.IDD and
• a minimum of one (1) year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.