Chief Residential Officer

Job Description

Job Description

BOYS AND GIRLS HOMES OF NORTH CAROLINA

P.O. BOX 127, 400 FLEMINGTON DRIVE

LAKE WACCAMAW, NORTH CAROLINA

JOB TITLE: CHIEF RESIDENTIAL OFFICER

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in human services or business field. Masters degree is preferable. Teaching Family Model of Care experience is also preferred. Minimum of five (5) or more years of experience in children’s behavioral and mental health and/or combined with child welfare field preferred. Must be able to analyze complex data, develop reports and come to appropriate conclusions.

Must be able to defuse potentially dangerous situations and remain calm in an emergency. Must be able to utilize behavior management techniques and serve as a role model. Must be able to interact in a warm compassionate manner.

Must be able to handle verbally and/or physically abusive and aggressive clients. Must be able to communicate with a wide variety of community audiences. Must be able to communicate effectively with suicidal, mentally, emotionally, and/or psychologically affected clients.

REPORTS TO: CEO

WORKING SCHEDULE: Full-time exempt professional, flexible schedule to meet the needs of the position and BGHNC. May require overnights and weekends.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job. Must be able to pass any required drug test. A written negative drug screening test must be provided to HR prior to being hired. Background investigation required.

GENERAL SUMMARY:

In the area of Programs: develops, monitors and evaluates program function of all residential departments and reports back to CEO all findings. Responsible for the design and development of new residential programs and services as the need and opportunity arises.

In the area of Departmental Leadership: provide leadership and supervision to Residential Services.

ESSENTIAL DUTIES AND TASKS:

1. Provides Residential Program Leadership to:

a) Ensure full implementation of the Teaching Family Model of Care in Residential Services.

b) Continually assess program and service needs.

c) Recommend program and service policies & procedures.

d) Ensure a safe and secure environment through the program and service elements.

e) Monitor program and service successes, challenges, and opportunities.

f) Design and develop new program and service initiatives as needs arise.

g) Establish and monitors goals and quality measures for program and services.

h) Lead program and services performance improvement activities and initiatives.

i) Conduct annual evaluation of program and services.

j) Provide regular reports to Program Committee of the Board of Trustees.

2. Provides Departmental Leadership:

a) Lead and supervise departmental and program directors: Solomon Assessment Center & Admissions, Residential Services, Residential Recreation, Lake Houses and Food Services.

b) Lead and supervise other programs and services as assigned by the CEO.

c) Consultation in maintaining the milieu infrastructure of staffing, staff schedules, etc.

d) Ensure compliance with program compliance policies, procedures, contracts, and MOU’s.

e) Coordinate with Director of Training & Evaluation in best practice of milieu management and Teaching Family Model of Care and other mandated trainings.

f) Coordinates EReach services, follow-ups, and documentation review.

3. Staff Relations:

a) Serve as a member of the Executive Team.

b) Participate in staff/team meetings.

c) Review and submit all documentation in a timely manner, i.e. timesheets, required reports, admissions documents, progress notes, incident reports, staff development plans, etc.

d) Work with Chief Finance Officer and Chief Safety & Innovation Officer to ensure safety and cleanliness of facilities and address needs as indicated in staff meetings

e) Address reported staff grievances in accordance with procedures.

f) Work with internal departments to ensure programs needs are met.

g) Work with external entities to ensure client needs are met, i.e. schools, medical providers, placements entities, DSS, families, court system, etc.

h) Participate in New Employee Orientation and Pre-Service regarding the programs and services of BGHNC.

i) Regularly assess the program training needs in coordination with the Director of Training & Evaluation and program directors and managers.

j) Communicate appropriate information about the agency mission, vision, values, and strategic direction as it relates to residential programs and services.

k) Complete all performance appraisals of staff supervises timely.

l) Work closely with HR to ensure all paperwork is turned in timely for personnel files.

4. Recruits and Supervises Personnel

a) Give leadership to the recruiting, hiring, and discharging of employees

b) Monitor staff schedule

c) Maintain communication with staf

d) Monitor performance

e) Evaluate the current and on-going competency of employees

f) Ensures team productivity/functioning

g) Conduct employee grievance hearings

h) Develop coaching plans

5. Retains and Develops Personnel

a) Provide and coordinates new employee orientation in conjunction with Human Resources

b) Assess and coordinate residentail training needs

d) Provide and coordinates in-service staff training

e) Encourage and coordinates professional growth of staff

6. Develops Public/Community Relations

a) Participate in community activities (civic groups, church, school, etc.) that afford the opportunity to represent and/or speak on behalf of the agency.

b) Ensure public is greeted in open and friendly manner

c) Provide and participate in consumer/volunteer presentations

d) Network with corporate community as opportunities arise. In consultation with Director of Marketing and Communications, develop branding/marketing printed and video materials that highlight the programs and services of the Residential dept. and BGHNC.

e) Liaison with appropriate child welfare agencies

7. Directs Program

a) Understand specific program philosophy and mission

b) Implement specific program design and structure

c) Monitor all safety concerns for youth and staff

d) Monitor "best practices" in child welfare and residential services

e) Develop and expands specific program philosophy

f) Develop and improve specific program design and structure

g) Develop and improve safety planning through continuous quality improvements

8. Performs Other Related Duties as Assigned by the CEO.

WORKING CONDITIONS

Direct supervision of residents who are emotionally troubled/challenged. May require physical interventions (restraints), mental creativity, and active participation in sports, educational, social and other physical activities.

Physical Requirements: Walking, jogging 50%

Sports activities, lifting, carrying, pushing, pulling, bending, twisting, tool use, standing. Kneeling, walking on uneven terrain, climbing stairs/ladders, reaching, squeezing, keyboarding, sitting, physical restraints, lifting, pushing, pulling, carrying.

ORGANIZATIONAL MISSION CORE VALUES :

1. MISSION: BGHNC employees embrace the principles of integrity, servant leadership, dependability, inclusion, and commitment to promote health, healing, and hope to children, youth, and families.
2. PROFESSIONALISM: BGHNC employees demonstrate professionalism through positive leadership, giving and receiving feedback, and pursuing ongoing education and professional growth. BGHNC professionalism includes timeliness, attendance, maintaining appropriate boundaries in all settings, as well as engaging in conduct consistent with BGHNC values.
3. COMMUNICATION: BGHNC employees provide professional and empathetic feedback with all stakeholders. They communicate in a positive, strength-based approach in all interactions, demonstrating the integrity and excellence of the organization.
4. TEAMWORK: BGHNC employees engage in hands-on collaborative efforts with other team members, as well as the BGHNC organization. They strive to achieve a common goal of completing tasks in the most compassionate, effective, and efficient way – while building an extraordinary workplace with high standards. BGHNC teamwork is inclusive, equitable, and culturally competent.
5. STEWARDSHIP: BGHNC employees embrace a long-term approach to decision making. This approach benefits agency objectives while valuing clients, community, and the culture of BGHNC. BGHNC stewardship prioritizes a commitment to the organizational assets of property, staff, reputation, and history.
6. RESILIENCY: BGHNC employees demonstrate the ability to complete job responsibilities, exhibit adaptability and perseverance in all situations, maintain a growth mindset, and strive for an appropriate work/life balance.

EMPLOYEE ACKNOWLEDGMENT

This job description is a general description of the essential job functions. It is not intended as a contract of employment. Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.