Customer Service Representative Hospitality

Job Description

Job Description

Summary:

The primary responsibility of a Customer Service representative for Hospitality Sales is to input orders from existing accounts, assist with usage calls, and maintain a superior customer relationship with existing customers.

This is an onsite position. Duties will include identifying external and internal customer needs, ensuring the customer is satisfied, striving to retain the customer’s business, and work with the corresponding brand inside sales representative.

Essential Job Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provide quality customer service

• Receive incoming existing customer calls

• Input orders from existing customers

• Work with established customers to identify other product offerings including generic, chain generic, custom, event, and co-branding areas

• Resolve with customer complaints

• Assist inside sales representative with usage calls, preparations of sales materials (sample pack, flyers, postcards, etc.), and other items as needed

• Assist with tracking of appropriate chain reports as outlined by supervisor

• Safely perform physical demands as indicated below

Qualifications:

• Two years’ experience in customer service or equivalent experience in a related field.

• Prior phone sales experience preferred.

Education:

• High School Diploma or GED

Knowledge, Skills, Abilities:

• Able to read and understand instructions in English

• Excellent verbal and written communication skills

• Must be a self-starter, organized, and manage multiple priorities

• Proficient in use of a personal computer including Microsoft office applications

• Must be able to work in a team environment