EXPERIENCED SERVICE DEPARTMENT BDC REPRESENTATIVE

Job Description

Job Description

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Keffer Mazda is seeking an Experienced Service Department BDC Representative to join our team in Huntersville, NC. In this role, you will be the primary point of contact for customers seeking service appointments, ensuring a smooth and positive experience from initial inquiry through service completion. You will work closely with the service team to schedule appointments, follow up with customers, and provide exceptional service support that reflects the high standards of Keffer Mazda.

• Answer incoming service department calls promptly and professionally.
• Schedule customer service appointments efficiently and accurately.
• Follow up with customers regarding vehicle service status and upcoming maintenance.
• Maintain detailed customer records and ensure accurate data entry into dealership systems.
• Work collaboratively with the service advisors and technicians to optimize customer satisfaction.
• Handle customer inquiries and resolve any issues related to service appointments timely.
• Promote service promotions and maintenance packages to customers when appropriate.

• Experience in automotive service department customer care or related field preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with phone systems and dealership CRM software a plus.
• Customer service oriented with a positive and professional attitude.
• Reliable transportation to and from the dealership in Huntersville, NC.

• Competitive compensation package.
• Health and dental insurance options.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee vehicle purchase and maintenance discounts.
• Opportunities for career growth within Keffer Automotive Group.

Keffer Mazda is a trusted and well-established automotive dealership located in Huntersville, NC. We are committed to providing exceptional customer service and a friendly environment where both customers and employees can thrive. As part of the Keffer Automotive Group, we pride ourselves on integrity, professionalism, and a dedication to excellence. Join our team and be part of a company that values your contributions and supports your career development.

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