Customer Service Representative
- Communicate with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
- Check all product and services pricing, including special pricing, to prepare price lists for all customers.
- Maintains vending order forms and performs reconciliations by matching cancelled invoices reports with voided invoices.
- Reconciles drivers work on daily basis
- Checks inventory periodically preparing allocations and noting merchandise that may be out of stock.
- Handles customer administration to include setting up new customer contracts, updating supplier information, and performing customer depletion as necessary.
- Maintains customer records (both manually and on the computer) to produce and distribute daily, weekly or monthly sales reports from database.
- Resolves customers' service or billing complaints by exchanging merchandise, handling credits and adjusting bills.
- Determines approved product list for customers by maintaining and processing customer lists.
- Provides office support by assisting co-workers as needed to handle an increased customer load.
- High School diploma or equivalent required
- Excellent oral and written communication skills
- Good computer skills - Word and Excel experience desired
- Must be flexible to work schedule and ability to adjust for changes in workload
- Strong organizational skills and ability to prioritize multiple tasks
- AS400 preferred
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