IT Help Desk Engineer

Job Description

Job Description

IT Help Desk Engineer

CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.

Primary Position Responsibilities:

• Provide phone, remote access, and some on-site technical support of CSP’s clients
• Recognize, identify, isolate, research, and present a solution for reported issues
• Focus on proactive client communication and resolving issues according to established SLAs
• Focus on continuing education for evolving technology solutions

Minimum Requirements:

• 2 years of progressive technical experience in the support of information technology solutions
• Two-year associate degree in a computer-related field, A+ certification, or commensurate experience
• Excellent customer service, verbal and written communication skills
• A successful track record working for another Managed Services Provider (MSP)
• Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
• Experience working with Autotask, N-able, or comparable PSA and RMM tools.

Profound knowledge of M365:

• Password resets
• Manage usernames
• Delete and restore users
• Add users and groups
• Assign licenses
• Manage most user properties
• Create and manage user views
• Update password expiration policies

Thorough Understanding of MS Products:

• MS Office applications
• Internet Search engines
• Active Directory
• SharePoint
• MS Windows Server
• MS Teams
• Azure Cloud
• GPO
• Domain Controllers

Strong technical acumen of Backup Solutions:

• Datto
• BDR
• File Recovery

Company Description

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, dedicated to making a positive impact on our people, our clients, and our community. We believe in working to live, not the other way around, and we’re seeking team members who share this commitment to balance and support.

With over 30 years of experience, CSP partners with businesses across the Southeast, from small and mid-sized companies to large corporations and government entities. Our diverse offerings include Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice, all designed to empower our clients and help them thrive.

We pride ourselves on our talented team of 35 dynamic professionals and have received multiple awards for our growth and industry achievements. At CSP, you’ll find an attractive compensation package and comprehensive benefits, including health and prescription insurance, vision and dental coverage, paid life insurance and disability, flexible spending accounts, a 401(k) plan with match and profit sharing, and a Section 529 College Savings Plan.

We foster a casual, collaborative workplace culture with monthly social events, team huddles, ongoing training opportunities, and snack and coffee bar. Join us and become part of a company that values community, innovation, and personal growth!

For more information, visit our website at

Company Description

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, dedicated to making a positive impact on our people, our clients, and our community. We believe in working to live, not the other way around, and we’re seeking team members who share this commitment to balance and support.\r\n\r\nWith over 30 years of experience, CSP partners with businesses across the Southeast, from small and mid-sized companies to large corporations and government entities. Our diverse offerings include Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice, all designed to empower our clients and help them thrive.\r\n\r\nWe pride ourselves on our talented team of 35 dynamic professionals and have received multiple awards for our growth and industry achievements. At CSP, you’ll find an attractive compensation package and comprehensive benefits, including health and prescription insurance, vision and dental coverage, paid life insurance and disability, flexible spending accounts, a 401(k) plan with match and profit sharing, and a Section 529 College Savings Plan.\r\n\r\nWe foster a casual, collaborative workplace culture with monthly social events, team huddles, ongoing training opportunities, and snack and coffee bar. Join us and become part of a company that values community, innovation, and personal growth!\r\n\r\nFor more information, visit our website at